1239 - FOOD SERVICE ASSOCIATE - NORMANDY

About the role

The GATE Store Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for guests. This role involves routine food preparation, customer assistance, and collaboration with the Store Kitchen Manager and Store Manager to control store operations and inventory.

Responsibilities

• Assist customers with finding products and provide product information.
• Prepare made-to-order food items according to the set menu, following standard recipes and portion guidelines.
• Accommodate customer requests for menu customizations while maintaining food quality and consistency.
• Operate food production equipment and register to process cash and credit card payments.
• Stock coolers and shelves, ensuring proper storage and rotation of ingredients to minimize waste.
• Maintain a high level of cleanliness and organization, including sanitizing surfaces, cleaning restrooms, floors, and storage rooms, and following hygiene protocols.
• Perform minor maintenance and repairs on store equipment.
• Greet customers, assist with menu choices, and ensure a friendly and efficient checkout experience.
• Handle all payments following GATE policies and address customer inquiries or complaints.
• Follow all food safety regulations, including proper food handling, storage, and temperature control.
• Attend required training, safety courses, and departmental meetings.
• Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
• Contribute to a positive and supportive team environment.
• Adhere to GATE’s uniform and appearance standards.
• Reinforce and abide by federal, state, and local laws, as well as company policies.
• Obtain or maintain Food Safety Certification.

Requirements

• Successfully complete a pre-employment drug screening and background check.
• Ability to work a flexible schedule, including weekends, holidays, and split shifts.
• Ability to speak, read, write, and comprehend English at a level sufficient to communicate effectively with customers and team members.
• Detail-oriented with strong organizational skills.
• Ability to stand for extended periods and perform repetitive movements over long periods.
• Ability to lift, carry, and move up to 50 pounds, and bend, kneel, stoop, and reach (including overhead).
• Ability to work in a fast-paced food service environment with exposure to heat, cold, and various kitchen equipment.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals for food service equipment.
• Basic mathematic knowledge and ability to follow safety and sanitation guidelines.

Qualifications

• Previous experience in a convenience store, restaurant, fast food, or related environment preferred.
• Knowledge of Food Safety.
• Strong customer service skills and ability to gain product knowledge through training.