10819 Inside Sales

Essential Function

Provides an optimal customer experience utilizing our selling behaviors.

Ensures all transactions are complete and accurate and the store is maintained to meet brand standards.

Aids in resolving customer service issues timely and skillfully.

Primary Duties

• Brand: Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors and Company sales directives.

• Ensures all customer transactions are complete and accurate.

• Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers.

• Aids in resolving customer service issues timely and skillfully.

People

• Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance.

• Collaborates with a wide number of customers and co-workers on a regular basis.

• Aid in Store Manager with onboarding and training needs of new associates.

• Is an advocate for diversity, inclusion and belonging.

Operations

• Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently.

• Completes daily paperwork and reporting, makes bank deposits when needed.

• Price merchandise, process back stock, assist with shipment processing and housekeeping duties such as cleaning.

• Supports with POGs as needed.

• May open and close the store.

Safety/Loss Prevention

• Compliance with and knowledge of all safety and Loss Prevention policies.

• Compliance with all inventory control procedures & HAZMAT.

• Knowledge, Skills/Abilities And Requirements

High School Diploma or equivalent

Must 18 years of age or older

1+ years retail sales / customer service experience preferred

Skills/Abilities And Requirements

• Able to communicate with customers, co-workers and management in a clear and consise manner.

• Able to execute knowledge from product knowledge training to support with customer service.

• Can read and explain product labels.

• Ability to follow direction and perform other duties as assigned by Manager.

Competencies

• Passionate Learner

• Flexible & Agile Adapter

• Talent Builder

• Effective Communicator

• Team Builder

• Customer Focused Partner

• Results Driver

• Strategic Thinker

• Big Picture Thinker

• Problem Solver & Decision Maker

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level High

• Departmental/Division Level High

• Project Level High

• Consultative Level High

Working Conditions / Physical Requirements

• The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities.

• The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.

• May be required to work in other stores from time to time.

• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles.

• The work area is adequately lighted, heated, and ventilated.