1-20- IT Technician (11358-1)

Daily Duties / Responsibilities

• Works under limited supervision as the parole board support technical lead.
• Performs daily administration, planning, installation, configuration, maintenance, deployment, documentation creation, testing, and training.
• Updates tickets in the ticketing system on all IT-related issues and ensures audit logging is kept up to date.
• Maintains and monitors hearings within the board room to provide immediate assistance to hearing participants.
• Assists virtual public participants.
• Works with vendor support and IT leadership to ensure all systems are operational, including reporting, documenting, and resolving outstanding issues.
• Conducts weekly testing to ensure all equipment, users, and systems are operational for central and remote locations.
• Supports, updates, and manages hardware, software, and software management systems, including webex, teams, poly, windows apps, ios apps, recording software, goodreader, winscp.
• Assists in preparing and managing devices for Windows, iOS, Poly, Cisco, video conferencing, etc.
• Supports, updates, and manages hardware, software, and software management systems including webex, teams, poly, windows apps, ios apps, recording software, goodreader, winscp.
• Other duties as assigned.

Required Skills

• Strong personal, ethical, and moral standards.
• Understanding of desktop support concepts as it relates to troubleshooting network endpoints.
• Good interpersonal skills.
• Proactive and self-motivated.
• Self-starter with the ability to prioritize workload and manage time.
• Exceptional listening skills.
• Software administration including licensing, troubleshooting, managing installations and configurations, reporting.
• Abilities to troubleshoot desktop, audio and video equipment and iOS devices.
• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.
• Must be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.
• Managing iOS devices through AirWatch, Apple Business Manager.
• Active Directory, SCCM, Desktop and MS Teams support experience.

Preferred Skills

• GPO (Windows Group Policy Object) administration skills.
• Webex and MS Teams administration including licensing, troubleshooting, managing devices, reporting.
• Cisco, Poly, and video conferencing support experience.