(1.0 FTE) Technology Specialist

About the role

North Shore School District 112 is a transformative learning organization where curiosity inspires minds, innovation shapes the future, and students, staff, and families engage to create a kind and connected community that is committed to excellence.

The Technology Specialist plays a pivotal role in advancing the educational mission of North Shore School District 112 by ensuring that all staff and students have effective and reliable technology tools needed for a world-class education. This role is essential in creating a supportive, innovative, and efficient educational environment, directly contributing to the success and advancement of our students and staff. This position provides critical direct services on-site across various school campuses, fostering an environment where technology enhances learning outcomes and operational efficiency.

Responsibilities

• Direct On-Site Support: Provide critical IT (Information Technology) support services across school campuses, focusing on the immediate resolution of technology issues that affect students and staff directly.
• Proactive Problem Solving: Anticipate and resolve technology issues to minimize disruptions and maintain continuous improvement in technology integration.
• Help Desk Management: Actively maintain Help Desk tickets, prioritize tasks, and communicate resolutions in a timely manner to end users to ensure a quality technical environment.
• Comprehensive Tech Maintenance: Oversee the deployment, maintenance, and routine troubleshooting of all district technology, including desktops, laptops, iPad devices, displays, printers, audio/visual equipment, and all other devices found in a typical school environment.
• Inventory Coordination: Help coordinate and manage the District's technology inventory.
• Vendor Collaboration: Work collaboratively with outside vendors on various systems and projects to ensure the functionality of systems.
• Event Technology Setup: Set up and break down technology for school and district meetings, training, and events.
• Comprehensive Training and Development: Provide training to district employees on new hardware and software updates, and create and maintain relevant training materials.
• Continual Learning Commitment: Stay up to date on the latest technology trends, including attending training for district hardware and software platforms.
• Peer Support and Training: Assist and train other members of the Technology Services as needed.
• Adaptive Role Fulfillment: Perform other duties as assigned.

Qualifications

• Demonstrated commitment to providing exceptional customer support.
• Ability to understand and utilize a wide range of technologies and software applications.
• Knowledge of Apple hardware, software, and networking issues.
• Knowledge of Google Workspace.
• Excellent interpersonal, organizational, and communication skills.
• Ability to work independently and demonstrate effective management skills.
• Ability to work collaboratively as a member of a team to contribute to effective use of technology across the district.
• Highly organized and capable of efficiently tracking multiple priorities.
• Willingness to work in a variety of locations/buildings and travel throughout the day.
• Proficiency in typing and word processing.
• Additional technological knowledge is preferred.
• College degree and/or relevant IT certifications preferred.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.
• The employee is frequently required to stand; walk, operate office and computer equipment; reach with hands and arms and will repeat actions with the same hand, arm or finger motion.
• Specific vision abilities required by this job include close vision, and the ability to adjust focus. In addition, the ability to withstand long-term use of computer monitors is required.
• The employee may occasionally lift up to 50 pounds.
• Lifting, pushing, pulling, or carrying equipment.
• Climbing ladders to install and support wireless devices and audio-visual equipment.
• Driving to school buildings is required as needed.
• On occasion, transporting equipment in your own vehicle.
• Frequent typing is required.
• The employee may be required to attend to responsibilities and complete tasks during flexible hours.

Work Environment

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