Technology Specialist 1

About the Role

Department: Diversified Businesses (DIV) – Full Time – Grand Prairie

The Technology Specialist I installs, repairs, upgrades, calibrates, and troubleshoots current and future technology products. This position also trains customers on all levels of survey infrastructure products and machine technology. The incumbent is expected to demonstrate alignment with the company's mission and core business values, collaborate with key internal/external resources, and participate in ongoing self‑development.

Essential Functions

• Demonstrates and reinforces HOLT’s Values Based Leadership tools, ensuring alignment with Vision, Values, and Mission.
• Demonstrates technology products and recommends optimal solutions for each customer application.
• Installs laser, GPS, and Universal Total Station (UTS) systems on all makes and models of heavy equipment; sets up correctional GPS sources such as Base Stations, Internet Base Station Service (IBSS), or Virtual Reference Station (VRS).
• Teaches customers and employees effective utilization of technology products—including laser systems, GPS systems, UTS, infrastructure, survey products, site calibrations, file management, VisionLink, and Winflash—to optimize productivity and monitor machine health.
• Coordinates with manager to develop a product database for troubleshooting and works with other departments to meet customer needs.
• Creates and initiates machine communications with back‑office for downloading/uploading models and surface data.
• Troubleshoots electrical systems, CAN and Ethernet networks, and hydraulic systems, documenting processes to improve efficiency.
• Performs system testing with sample/live data and technology.
• Maintains and improves current technology.
• Verifies site calibrations using proper survey techniques; resolves issues using rovers, robotic total stations, auto levels, or level loops as needed.
• Works with software programs such as MAS, SiSweb, ET, Business Center, Trimble Connected Community, Veda, and Trimble Store.
• Installs, measures, and calibrates Earthworks platforms on all supported machine brands using robotic total stations and survey products.
• Performs application calibrations, root‑cause analysis, and problem resolution.
• Tests, diagnoses, repairs, and adjusts electronic and optical equipment to ensure optimal operation.
• Utilizes Business Center software to update customer files, check for modeling errors, and verify data.
• Trains customers on CAT integrated technology products.
• Prepares inventory to complete tasks and covers periodic rotations on the “SITECH Help Desk,” providing phone support for machine and off‑machine issues.
• Maintains a customer‑service focus, punctual attendance, and adherence to all safety policies and company standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Proficiency with current computer software, related hardware, and machine electronic systems.
• Strong electric diagnostic skills, schematic reading, and understanding.
• Working knowledge of 3D site modeling and interaction of models with machine controls and site calibrations.
• Ability to operate multiple sizes and brands of heavy equipment (e.g., motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, piling machines, paving systems).
• Ability to install and repair hydraulic valve systems and associated controls.
• Strong electrical system experience; ability to read schematics, troubleshoot with a multimeter, and apply sound troubleshooting techniques.
• Ability to troubleshoot CAN network systems, build and pin out cables, and correct wiring issues.
• Capability to disassemble and repair various electronic systems related to machine technology and survey infrastructure products; read wiring diagrams.
• Manual dexterity for cutting, grinding, welding, soldering, and assembling small components.
• Excellent work habits, accuracy, attention to detail, and quality of work.
• Outstanding customer service, verbal and written communication skills.
• Ability to follow logical troubleshooting procedures and influence, teach, motivate, and develop customers and employees.
• Strong organization, time management, critical thinking, and problem‑solving skills.
• Ability to work independently and as part of a team; self‑starting and self‑motivated.
• Physical coordination for precise finger movements and handling of small objects.
• Ability to read, write, understand, and communicate information effectively.
• Proficiency in Microsoft Word, Excel, CAD, AGTEC, and various warehouse and accounting programs.

Requirements

• High school diploma or equivalent with some college or technical training required.
• Associate’s Degree in Survey, Auto, or Diesel Mechanics preferred.
• Trimble Certified Trainer preferred.
• Up to 2 years experience with machine control products and infrastructure preferred.
• No supervisory responsibilities.

Travel

Up to 30% travel may be required, including overnight stays. Valid driver’s license required.

Physical Requirements

• Significant standing, walking, kneeling, crouching, stooping, and reaching.
• Constant movement and manual dexterity; ability to manipulate very small objects.
• Frequent communication and accurate information exchange.
• Visual, auditory, and signal responsiveness; visual inspection of work.
• Ability to move objects and use abdominal and lower‑back muscles without fatigue.
• Ability to work safely underneath equipment and maneuver in confined spaces.
• Occasional lifting and moving of materials/equipment up to 50 lb.
• Climbing ladders or equipment using both hands and feet.

Work Environment

• Regular outdoor work around moving mechanical parts; exposure to weather extremes (inclement weather, heat, cold, humidity).
• Requirement to wear common protective or safety equipment.
• Work in enclosed and open vehicles or equipment.
• Exposure to small quantities of chemicals, dust, steam, high‑pressure water, and high‑speed rotating equipment.
• Work in extremely bright or inadequate lighting.
• Exposure to high noise levels, body vibration, confined workspaces, awkward positions, and high places.
• Potential for minor burns, cuts, bites, or stings.

Disclaimer: The statements above describe the general nature and level of work performed by employees in this classification and are not an exhaustive list of all responsibilities, duties, and skills required. Incumbents may be required to perform duties outside of their normal responsibilities as needed.