Technology Specialist

About the Role

As a DLX Technology Specialist at Maryville University, you'll be a trusted resource for faculty, staff, and students, helping resolve technical challenges and ensuring the technology they rely on every day works seamlessly. You'll provide hands-on technical support and outstanding customer service while helping maintain a reliable and productive technology environment across the university.

Responsibilities

• Diagnose and resolve hardware, software, account, and network connectivity issues for faculty, staff, and students.
• Provide both remote and in-person support using industry-standard troubleshooting techniques.
• Support Microsoft and Apple operating systems, productivity applications, printers, and related technologies.
• Troubleshoot wired and wireless network connectivity issues to minimize disruptions and keep users productive.
• Assist with user account creation, modification, and deactivation processes.
• Support password management and authentication services.
• Maintain and troubleshoot Active Directory, Exchange, and related account services.
• Ensure users have timely access to the systems and resources they need.
• Receive, configure, deploy, and install computers, peripherals, and software for faculty and staff.
• Assist with technology refresh initiatives and equipment lifecycle management.
• Recommend hardware and software solutions that support departmental needs and university standards.
• Maintain accurate records of equipment and technology assets.
• Provide support for classrooms, computer labs, and audio/visual technology across campus.
• Assist faculty and staff in resolving classroom technology issues quickly and effectively.
• Help ensure technology is ready and functioning for instruction, presentations, and campus events.

Requirements

Knowledge

• Knowledge of Microsoft and macOS operating systems and applications.
• Understanding of computer hardware installation, configuration, and repair.
• Familiarity with internet technologies, protocols, and connectivity troubleshooting.
• Knowledge of wired and wireless networking concepts.
• Experience with client-server environments, print services, and endpoint management tools.
• Understanding of industry-standard technical troubleshooting methodologies.

Skills & Abilities

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to explain technical issues and solutions to users with varying levels of technical expertise.
• Strong analytical and troubleshooting skills.
• Ability to effectively prioritize multiple requests and responsibilities in a fast-paced environment.
• Commitment to accuracy, responsiveness, and follow-through.

Education & Experience

• Technical or vocational school education required.
• Additional technical certifications or relevant experience are welcome.
• Experience supporting Windows and Apple environments is preferred.

Work Environment

This position includes hands-on technology deployment and support activities that may require lifting, moving, and installing computer equipment. Occasional evening and weekend hours may be required to support university operations, events, classroom technology, and special projects.

Benefits

• Medical, dental, and vision coverage.
• Retirement plan with 100% University matching up to 9% contributions.
• University-paid life and long-term disability insurance.
• Generous paid time off, including 18 holidays, 3 weeks of vacation, 12 sick days, and 4 personal days.
• Full/Partial Tuition waived for employees and eligible dependents.
• Hybrid and flexible work schedules.
• Wellness programs and employee assistance resources.
• Free parking, fitness center access, and other campus perks.

Pay

Salary Range: $42,400-$53,000 annually. Actual compensation will be commensurate with education, experience, skills, internal equity, and market considerations.