03830 Assistant Store Manager Bi-Lingual

About the Role

Assistant Managers support the Store Manager in all operational areas and are responsible for all primary duties when the Store Manager is not present. The role focuses on delivering exceptional customer experiences, driving sales and key performance indicators, and maintaining brand standards through effective leadership and operational execution.

Responsibilities

• Brand (30%):
  • Supervises and supports associates’ daily goals and activities to deliver an exceptional client experience, maximize sales/KPIs, and drive customer loyalty.
  • Ensures compliance with brand standards, including merchandising, marketing, back rooms, and dress code.
  • Acts as the main point of contact to resolve customer issues and concerns.
  • Analyzes store trends and anticipates customer demands.
  • Supports both in-store selling and Omni-channel strategies.
• People (30%):
  • Engages, trains, and develops teams to achieve positive results.
  • Leverages internal hiring platforms and recruits external candidates to fill positions.
  • Identifies strengths and opportunities for associates and provides coaching or counseling.
  • Holds team accountable to Company policies and expectations.
  • Maintains positive associate relations by resolving concerns and sharing relevant Company information.
  • Builds strong working relationships with Store Manager peers and maintains consistent communication with Area/District Managers.
  • Fosters an environment of diversity, inclusion, and belonging.
• Operations (30%):
  • Ensures execution of all company processes through training, management, analysis, and continuous improvement.
  • Manages inventory through ordering and shipment processing.
  • Manages payroll hours and schedules appropriately to meet business needs.
  • Ensures all store opening and closing procedures are performed correctly.
  • Follows through with Company directives, assignments, and projects in a timely and accurate manner.
  • Supports digital strategies, including Omni-channel fulfillment (SFS/SDD/BOPIS).
• Safety/Loss Prevention (10%):
  • Ensures a safe store environment for associates and customers by enforcing all policies and procedures.
  • Protects company assets by ensuring inventory and cash control procedures are followed to minimize shrink and damages.
  • Utilizes available reporting, tools, and technology to support loss prevention.
  • Ensures compliance with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years of retail sales/customer service experience preferred.
• At least 1+ year(s) of prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Effective communication skills with team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable, but not required.

Skills

• Passionate Learner: Desire to grow and learn.
• Flexible & Agile Adapter: Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.
• Talent Builder: Builds competent, diverse teams by hiring, developing, motivating, and coaching talent for future success.
• Effective Communicator: Expresses information candidly and straightforwardly, creating an engaging and open environment.
• Team Builder: Develops strong partnerships and engages with associates at all levels and across functions, understanding the importance of inclusion.
• Customer Focused Partner: Understands and works to meet the needs of external and internal customers.
• Results Driver: Drives and delivers plans, holds self and team accountable to high standards, and demonstrates GRIT with determination to succeed.
• Strategic Thinker: Demonstrates vision and broad perspective to drive business performance.
• Big Picture Thinker: Executes and adapts plans, follows through on commitments, and keeps up with the pace of the business; not afraid to innovate.
• Problem Solver & Decision Maker: Analyzes information and objectively evaluates alternatives to make sound decisions.

Working Conditions / Physical Requirements

The position requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities. It also involves recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, and residences or commercial vehicles. Normal safety precautions are required, such as safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.