01004 Assistant Store Manager Bi-Lingual

About the Role

Assistant Managers support the Store Manager in all operational areas and are responsible for all primary duties when the Store Manager is not present. This role focuses on delivering exceptional customer experiences, driving sales and key performance indicators, and maintaining brand standards through effective leadership and operational execution.

Responsibilities

• Brand (30%):
  • Supervises and supports associates’ daily goals and activities to deliver an exceptional client experience, maximizing sales and customer loyalty.
  • Ensures adherence to brand standards, including merchandising, marketing, backroom organization, and dress code.
  • Acts as the main point of contact for resolving customer issues and concerns.
  • Analyzes store trends and anticipates customer demands.
  • Supports both in-store selling and Omni-channel strategies.
• People (30%):
  • Engages, trains, and develops teams to achieve positive results.
  • Leverages internal hiring platforms and actively recruits external candidates to fill positions.
  • Identifies strengths and opportunities for associates and provides coaching or counseling.
  • Holds teams accountable to company policies and expectations.
  • Maintains positive associate relations by addressing concerns and sharing relevant company information.
  • Builds strong working relationships with Store Manager peers and maintains consistent communication with Area/District Managers.
  • Fosters an environment of diversity, inclusion, and belonging.
• Operations (30%):
  • Ensures execution of all company processes through training, management, analysis, and continuous improvement.
  • Manages inventory through ordering, shipment processing, and digital fulfillment strategies (e.g., SFS, SDD, BOPIS).
  • Manages payroll hours and schedules to meet business needs.
  • Ensures proper execution of store opening and closing procedures.
  • Follows through on company directives, assignments, and projects accurately and timely.
• Safety/Loss Prevention (10%):
  • Ensures a safe store environment for associates and customers by enforcing all policies and procedures.
  • Protects company assets by adhering to inventory and cash control procedures to minimize shrink and damages.
  • Utilizes available reporting, tools, and technology to support loss prevention.
  • Ensures compliance with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years of retail sales/customer service experience preferred.
• At least 1+ year of prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Effective communication skills with both team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license is desirable but not required.

Skills

• Passionate Learner: Desire to grow and learn.
• Flexible & Agile Adapter: Adjusts to multiple demands and responds effectively to new circumstances.
• Talent Builder: Builds competent, diverse teams through hiring, development, and coaching.
• Effective Communicator: Expresses information candidly and creates an engaging, open environment.
• Team Builder: Develops strong partnerships across all levels and functions within the company.
• Customer Focused Partner: Understands and meets the needs of external and internal customers.
• Results Driver: Drives and delivers plans, holds self and team accountable to high standards.
• Strategic Thinker: Demonstrates vision and broad perspective to drive business performance.
• Big Picture Thinker: Executes and adapts plans, follows through on commitments, and innovates.
• Problem Solver & Decision Maker: Analyzes information and evaluates alternatives to make sound decisions.

Working Conditions

• Requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, and reaching.
• Involves recurring lifting of moderately heavy items such as shipment or record boxes.
• Requires above-average agility and dexterity.
• May require working in other stores from time to time.
• The work environment involves everyday risks or discomforts typical of retail settings (e.g., offices, training rooms, stores).
• Work area is adequately lighted, heated, and ventilated.