01008 Assistant Store Manager Bi Lingual
About the role
The Assistant Manager is responsible for supporting the Store Manager in managing and developing a team of associates to achieve business objectives, ensuring optimal customer experiences, and maintaining brand standards.
Responsibilities
Brings supervision and support to the direction and planning of associates’ daily goals and activities to deliver exceptional client experiences, maximizing sales/KPIs and driving customer loyalty in assigned stores.
Maintains all brand standards such as merchandising, POGs, marketing, back rooms, dress code, etc., and acts as the main point of contact to resolve customer issues and concerns.
Analyzes store trends and anticipates customer demands.
Engages, trains, and develops the team to achieve positive results, identifies strengths and opportunities for each associate, and addresses them through coaching or counseling.
Holds the team accountable to Company policies and expectations, maintains positive associate relations by resolving concerns and keeping associates informed of relevant Company information, and builds strong working relationships with Store Manager peers.
Maintains consistent and timely communication with the Store Manager.
Fosters an environment of diversity, inclusion, and belonging.
Ensures execution of all company processes through training, management, analysis, and continuous improvement, ensures all processes to support digital strategies are utilized, manages payroll hours to the needs of the business, and schedules appropriately.
Ensures the store environment is safe at all times for associates and customers, protects company assets by following inventory and cash control procedures, analyzes and utilizes available reporting, tools, and technology, and ensures stores are compliant with all HAZMAT training and execution.
Requirements
A High School Diploma or equivalent.
Must be 18 years of age or older.
Minimum 3+ years retail sales/customer service experience preferred.
At least 1+ year(s) prior management experience preferred.
Ability to lead or support a team of associates to meet business objectives.
Can effectively communicate with team and management.
Must have scheduling availability to meet the needs of the business.
Cosmetology license desirable, but not required.
Competencies
Passionate Learner
Desire to grow and learn
Flexible & Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Lead and motivates team
Determines success with GRIT
Strategic Thinker
Visionary and broad perspective
Executes and adapts plans
Follows through on commitments
Keeps up with the pace of the business
Not afraid to innovate
Problem Solver & Decision Maker
Analyzes information and objectively evaluates alternatives
Objective: Drive business performance
Physical requirements: Long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes.