000300 - Clinical Operations Management - Front Office Support

About the role

Front Office Support plays a key role by performing various administrative and clerical tasks. Familiarity with all necessary office equipment, software, and procedures is required.

Responsibilities

• Report to management and perform administrative duties
• Answer telephone calls, screen and forward calls
• Schedule and confirm appointments, meetings, and events
• Welcome and assist visitors in a friendly and professional manner
• Handle basic inquiries and sort mail
• Copy, scan, and file documents
• Monitor office supplies and order replacements
• Keep the reception area tidy and observe professional etiquette
• Perform other duties and responsibilities as required, assigned, or requested

Qualifications

• High school diploma or GED
• 2-3 years of experience in a similar role
• Formal qualification in office administration, secretarial work, or related training
• Exceptional ability to create a welcoming environment
• Experience in answering and screening calls, as well as scheduling appointments
• Ability to observe business etiquette and maintain a professional appearance
• Experience with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook
• Working knowledge of printers, copiers, scanners, and fax machines
• Excellent interpersonal and communication skills