000300 - Clinical Operations Management - Practice Manager

About the Role

The Practice Manager is responsible for the efficient and effective operation of multiple clinics, including daily operations involving personnel management and performance, patient throughput, provider relations and scheduling, department budget preparation, and the overall management of assigned practice operations with a focus to maximize provider/staff productivity. The Practice Manager will be involved in strategic planning, program development, continuous quality improvement, as well as financial and budget reporting and monitoring.

Responsibilities

• Build and lead a high-performing, productive team, providing leadership, coaching, support, and training to staff.
• Manage operations of assigned clinic sites; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service, and operational excellence.
• Work closely with leadership, managers, medical directors, physician providers, and other clinical staff in a collaborative approach to excellence in service and clinical care, producing optimal outcomes and efficient resource utilization.
• Establish and update policies and procedures in accordance with the practice, facility, and system standard practices of the profession, and related local, state, and federal laws.
• Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary to improve the patient/family experience; proactively address performance/quality issues including thorough review with physician leaders for resolution.
• Manage the operational and fiscal activities of the site to include staffing levels, budgets, and financial and operating goals and plans.
• Develop systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals.
• Assist in the development, implementation, and monitoring of continuous quality improvement activities to meet the mission, goals, and objectives of the practice, recommending changes in organizational systems and procedures, and ensuring patient satisfaction, clinic flow, quality, and financial and site productivity.
• Market the practice to local communities and online, partnering with professional organizations to facilitate outreach and presence.
• Establish, implement, and monitor compliance with operational policies, objectives, and procedures.
• Report on results and outcomes to the director of operations, managing partners, and board.
• Maintain confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form, which may jeopardize the privacy of patients and/or employees.
• Travel to other practice offices as needed.
• Perform other duties and responsibilities as required, assigned, or requested.

Requirements

• Bachelor’s degree required.
• Minimum of 3-5 years progressive medical office experience.
• Knowledge of business plans, budgeting, and quality improvement process preferred.