Clinical Operations Manager

Clinical Leadership

Engages in remote and in-person supervision in collaboration with the Medical Director, including virtual case discussions, care-plan development, escalated patient issues & reactions, review of infusion protocols, and documentation audits.

Ensure that clinical protocols are being followed, and patient safety is prioritized.

Collaborate with healthcare professionals to develop and implement patient care plans, ensuring individualized, evidenced-based care.

Review and sign off on treatment notes and patient documentation for accuracy and compliance.

Occasionally provide direct patient care when required to ensure patient care needs are met or to demonstrate clinical skills for staff.

Team Leadership & Development

Manage a team of healthcare professionals, including RNs, LVNs, MAs, and mixologists, across multiple clinic locations.

Lead in the interviewing and hiring process of new team employees.

Conduct regular performance reviews, coaching sessions, and 1:1s to ensure the team is supported, collaborating effectively, and meeting individual & organizational expectations.

Provide leadership and training in fostering a collaborative and positive team culture, encouraging continuous learning and improvement.

Operational Management

Oversee the daily operations of multiple ambulatory infusion clinics, ensuring efficient workflows and patient care delivery.

Monitor clinic schedules, staffing, and resource allocation to optimize safety, productivity and patient experience.

Maintain compliance with organizational standards, regulatory requirements, and industry best practices.

Track and analyze clinic performance data, ensuring that key metrics (e.g., patient satisfaction, clinical outcomes, operational efficiency) are consistently met.

Develop and implement strategies to improve clinic performance and patient care delivery.

Perform audits of inventory management and supplies, ensuring compliance with regulatory requirements.

Quality Assurance and Compliance

Monitor and maintain compliance with regulatory standards, policies, and procedures.

Aid in the implementation of quality improvement initiatives.

Lead the preparation efforts and assist in day of activities or regulatory audits and accreditation site surveys.

Conduct on-site visits to each of the clinics at least once a month to observe workflows, meet with team members one on one, and provide on-the-ground support.

Offer real-time coaching and mentoring to staff, with a focus on continuous process improvement and enhancing patient care.