0000008652.IT MANAGER III.INFO TECH SERVICES

Responsibilities

• Manages large IT teams responsible for enterprise-wide technology services.
• Led incident response, system availability, and operational performance improvements.
• Ensures adherence to service level agreements (SLAs), IT policies, and risk mitigation strategies.
• Drives ITSM best practices, automation, and efficiency initiatives.
• Optimizes IT service workflows and infrastructure management processes.
• Leads large-scale IT initiatives, ensuring successful project execution and alignment with County objectives.
• Defines project scopes, develops roadmaps, and oversees execution, ensuring timelines and budgets are met.
• Works closely with business stakeholders to translate requirements into technology solutions.
• Manages technology lifecycle planning, ensuring smooth system upgrades, migrations, and deployments.
• Implements change management and risk mitigation strategies for technology rollouts.
• Optimizes resource allocation, ensuring teams have the tools and infrastructure needed to succeed.
• Evaluates emerging technologies and proposes solutions that drive County-wide digital transformation.
• Collaborates with external vendors and service providers to enhance IT service delivery.
• Oversees multiple IT teams across different technical domains, ensuring efficient service delivery.
• Manages IT operations, ensuring performance, availability, and security of critical systems.
• Drives IT operational excellence by optimizing workflows, automating processes, and enhancing service management practices.
• Ensures IT teams adhere to SLAs, KPIs, and industry best practices.
• Leads problem resolution efforts for complex technical challenges affecting IT operations.
• Establishes clear operational procedures, documentation standards, and escalation paths.
• Fosters a culture of innovation, collaboration, and accountability within IT teams.
• Develops and enforces policies to ensure data security, compliance, and risk management.
• Collaborates with other IT leaders to drive innovation and continuous service improvement.
• Serves as a key liaison between IT leadership, County departments, and external partners.
• Collaborates with business units to align IT initiatives with operational and strategic goals.
• Presents IT updates, project progress, and service performance reports to leadership.
• Advocates for IT funding and resources, ensuring technology investments align with business priorities.
• Partners with external vendors and technology providers to enhance IT capabilities.
• Represents IT in community engagement programs and public sector IT forums.
• Communicates IT priorities and objectives effectively across multiple teams and stakeholders.
• Communicates IT strategies, policies, and priorities to business units and stakeholders.
• Leads cross-functional meetings to align IT objectives with County-wide goals.
• Provides strategic recommendations to executive leadership on IT service improvements.

Qualifications

• Education and experience equivalent to a Bachelor’s degree from an accredited college or university in Computer Science, Information Technology, Business, or in a job-related field of study.
• Six (6) years of work-related experience in Information Technology, including three (3) years supervisory experience.
• Information Technology experience in government preferred.
• ITIL Foundation Certification, CompTIA Network+, Security+, or Microsoft certifications, PMP, or Agile-related certifications (preferred).
• Valid Texas Driver’s License and good driving record.
• Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code.