Manager Information Technology Services 2 - 15807

About the role

The Manager of Information Technology Services 2 serves as the Department of State (DOS) Business Solutions Director, managing the day-to-day operations of DOS applications and their architectural footprint. This role focuses on leading the modernization of legacy systems, transitioning from mainframe and early open systems to modern solutions.

Responsibilities

• Leadership and Staff Supervision
  • Direct and supervise multi-disciplinary IT teams, including Mainframe and Open Systems Developers, Business Analysts, Workplace Services, Production Support, and Infrastructure staff.
  • Establish performance standards, conduct evaluations, and foster professional development.
  • Coordinate resource allocation and workload prioritization to meet project deadlines.
• Application Management and Modernization
  • Lead the strategic modernization of legacy systems, migrating from mainframe and early open systems to modern architectures.
  • Provide technical direction for the design, development, deployment, and maintenance of .NET applications.
  • Guide the adoption of Microsoft Power Platform applications, ensuring alignment with agency standards.
  • Oversee day-to-day operations and architectural integrity of the DOS application portfolio for high availability, security, and performance.
• Strategic Collaboration and Customer Service
  • Partner with leadership to maintain exceptional customer service standards for the Department of State.
  • Collaborate with business stakeholders to translate technology needs into modern IT solutions.
• Reporting, Analytics, and Executive Communication
  • Formulate, track, and publish KPIs, operational statistics, and project status reports.
  • Prepare and deliver presentations and strategic recommendations to executive leadership.

Requirements

• Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 2, M-3, or in a position at the G-27 level or higher deemed administrative under Section 52.6 of Civil Service Law.
• The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades, or one M-grade.

Candidates must provide documentation of authorization to accept work in the United States on a permanent basis. ITS does not hire F1 or H1 visa holders for permanent employment or sponsor non-immigrant aliens for temporary work visas or permanent residence.

Some positions may require fingerprinting, up to 25% travel, and/or lifting up to 50 lbs. Some positions are pending Civil Service approval.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay. Positions in the Mid-Hudson region will receive an additional $1,650 adjustment location pay.

Benefits

• Holiday & Paid Time Off
  • Thirteen (13) paid holidays annually.
  • Up to thirteen (13) days of paid vacation leave annually.
  • Up to five (5) days of paid personal leave annually.
  • Up to thirteen (13) days of paid sick leave annually for PEF.
  • Three (3) days of professional leave annually for development.
• Health Care Benefits
  • Affordable health insurance programs for employees and dependents.
  • Family dental and vision benefits at no additional cost.
• Additional Benefits
  • New York State Employees’ Retirement System (ERS) membership.
  • Access to NYS Deferred Compensation, NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds.
  • Public Service Loan Forgiveness (PSLF) eligibility.