Information Technology Services Manager

About the role

The hiring organization is seeking an IT Service Manager to independently own IT and business systems operations for a distributed, remote-first workforce. Reporting to the VP of Engineering, this role leads the administration of endpoints, enterprise applications, and day-to-day technical support, operating with high autonomy to design and implement automated, self-service systems that scale support operations. In addition to driving core IT operations, this role collaborates closely with the security engineering team to implement access controls, endpoint policies, and audit trails required for ISO compliance. The role acts as a hands-on execution partner across day-to-day security initiatives, including tooling rollouts and access reviews, transitioning IT operations from reactive support into a modern, automated function.

Responsibilities

• Own IT and business systems operations across the remote workforce, overseeing endpoint management, identity, and SaaS applications, including provisioning, deprovisioning, and monthly software renewal reviews.
• Provide hands-on technical support across the organization, resolving desktop-level issues with a focus on rapid, first-call resolution.
• Oversee onboarding and offboarding procedures across the device and account lifecycle to maintain secure, efficient transitions.
• Partner with security leadership to build and maintain access controls, endpoint policies, and audit documentation required for ISO compliance.
• Execute hands-on across operational security workstreams, including tooling deployments, vulnerability remediations, and access reviews.
• Develop automation and self-service tooling using scripting and modern technical tools to reduce manual service requests while enforcing controls and operational visibility.
• Manage the organization's Apple-based hardware fleet end to end, including mobile device management (MDM) policies, operating system upgrades, and hardware lifecycle management.
• Oversee vendor management processes for SaaS and IT vendors