Information Technology Services Manager
About the role
The Information Technology Services Manager is a full-time, on-site role based in Hampton, VA. This position is responsible for overseeing daily IT operations, ensuring reliable delivery of IT services, and managing technical support activities for internal stakeholders and external customers. The role includes coordinating incident and problem management processes, monitoring service levels, and implementing improvements to IT service management practices. The manager will collaborate with cross-functional teams to align technology services with business needs, supervise IT staff, and support the deployment and maintenance of IT systems and infrastructure. This role also involves documenting procedures, reporting on performance metrics, and ensuring compliance with organizational policies and relevant standards.
Qualifications
- Demonstrated skills in Information Technology and IT Operations, including managing enterprise systems and supporting day-to-day infrastructure needs.
- Experience with IT Service Management frameworks and Problem Management processes to drive consistent, high-quality service delivery.
- Strong Technical Support skills, including troubleshooting, incident resolution, and stakeholder communication.
- Knowledge of best practices in security, networking, and systems administration within complex environments.
- Proven leadership abilities, including team supervision, workload prioritization, and performance coaching.
- Effective written and verbal communication skills, with the ability to coordinate across technical and non-technical teams.
- Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
- Relevant professional certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) are beneficial.