0000000856.CLERK II.TAX AC NORTH DALLAS

Job Description

Performs a variety of moderately complex support tasks which may include: inputting, processing and distributing a variety of documents and records; collecting, compiling, filing and maintaining data; reconciling data, funds or inventory; and interacting with the public to provide excellent customer service. Works within a well-defined framework of policies and procedures, under moderate supervision.

Responsibilities

• Receives, prepares, verifies and processes a variety of documents, instruments, records, bills, payments and receipts.
• Inputs data to complete routine correspondence, forms, reports and documents.
• Researches, locates, pulls and prepares a variety of documents, records and other assigned data.
• Effectively answers routine inquiries and resolves basic customer service issues.
• Collects, inputs, updates and reconciles data, funds or inventory and maintains filing/storage of documents and supplies.
• Performs other duties as assigned.

Qualifications

• Graduation from an accredited high school/GED program.
• Two (2) years job‑related experience or 30 hours of college, or a combination of the two.
• Experience in a customer service environment is a plus.

Special Requirements, Knowledge, Skills & Abilities

• Ability to type 30 wpm (60 kspm) with knowledge of computer applications and standard word‑processing software.
• May be required to take and pass one or more skill tests (e.g., 10‑key, coding, data entry, filing, grammar, math, MS Excel, MS Word, proofreading, spelling, sorting, timed typing).
• Ability to understand and follow written and verbal instructions, organize and process work, and establish and maintain effective working relationships with County employees and the public.
• Juvenile Department: Position requires working with juveniles who may have committed dangerous/aggressive acts; must possess a high tolerance for an emotionally demanding/stressful work environment.

Physical / Environmental Requirements

May require prolonged sitting, standing, walking and the ability to lift and carry up to 25 lb unassisted.