0.4 - 2nd Shift - Human Services Paraprofessional – Crisis Triage Technician

Position Summary and Job Duties

The Rock County Crisis Intervention unit provides person-centered emergent behavioral health care services to Rock County residents across the life span. The Crisis Triage Technicians serve in a multifaceted capacity to support the crisis intervention unit by answering the crisis phone line and triaging client needs. This position also assists in facilitating admissions to stabilization or inpatient units, provides transport as clinically indicated, completes welfare checks or support calls, completes medication deliveries or medication phone prompts, and assures maintenance of the clinical record. Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and “Commitment to My Co-Workers.”

Hours of Work

Hours of Work: 16 hours per week all shifts 2:45p – 11:15p, rotating Week 1: Mon and Sat. Week 2: Sun and Fri

Human Service Paraprofessionals

• Provide person-centered behavioral health care services for clients experiencing, or at risk of, a mental health or substance use disorder crisis- Triage and direct calls into the crisis phone line based on identified need.
• Provide support and resources to crisis line callers.
• Provide client transport using a county vehicle as clinically indicated to assure linkage to services.
• Complete scheduled phone support calls, welfare checks, and medication deliveries.
• Assist in facilitating admissions and discharges from inpatient, detoxification or stabilization units.

Essential Job Functions (Physical Elements, Equipment and Working Conditions)

• Ability to stand, walk and sit. Physical movement occurs a majority of the day.
• Ability to enter client homes without assistance, including the ability to navigate stairs.
• Participate in disaster evacuations and fire drills when circumstances warrant. Maintain safety procedures.
• Lifting and carrying up to 25lbs. on occasion.
• Ability to use a computer and keyboard.
• Must become efficient at using a computerized documentation within 2 months of hire including the use of Microsoft Office products, an electronic medical record system, and other web based systems.
• Ability to use a copy and fax machine as well as a cellphone.

Rock County Employee

• Facts and Benefits Highlights

Salary

• Employees are paid every two weeks on Friday (26 checks in a year). Paychecks are directly deposited in the employee’s bank account. There is a two-week delay between the pay period worked and the payday. New employees generally wait four weeks before they receive their first check, which is a live paper check. Direct deposit is a requirement of employment.
• Holidays (Ordinance 18.501):
• Vacation (Policy & Procedure Manual 5.47):
• Health Insurance including our Wellness component:
• Sick Leave (Policy 5.39):
• Dental Plan:
• Vision Plan:
• Life Insurance:
• Voluntary Benefits:
• Deferred Compensation:
• Flexible Spending Account (Medical and Dependent Care):