Zoo Society Billable 1 - Zoo Guest Services - TE

About the Role

Under general supervision, perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provide administrative support to the Guest Service Managers and Assistant Managers, and direct Zoo visitor traffic.

Responsibilities

• Greet and direct visitors to the Abilene Zoo, answering general questions.
• Provide administrative support for the Guest Service Managers and Assistant Managers.
• Assist with general customer service functions, including answering guest inquiries, giving directions, and providing information on zoo functions and activities.
• Process incoming and outgoing calls, register payments, reservations, and visitation paperwork.
• Operate equipment and prepare food as needed.
• Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
• Assist with guest surveys and other reports.
• Operate City vehicles and/or motorized equipment (trains, ATVs, and golf carts) for employees over 18 years of age.
• Assist with other Guest Services operations as needed.

Requirements

• High school diploma, GED, or in the process of obtaining either.
• Valid driver’s license, military waiver, or ability to obtain a license within 90 days (for train operation, 18+ years old).
• Food Handler's Permit required if preparing food.
• Bloodborne Pathogens and HazCom training within 60 days of employment.
• Ability to work a flexible schedule, including nights, holidays, and weekends.
• Ability to work in outdoor conditions, including extreme heat and cold.

Qualifications

• Knowledge of administrative and office management principles, procedures, and practices.
• Basic math skills, including addition, subtraction, multiplication, division, and percentages.
• Safe operation of equipment/vehicles.

Skills

• Operate a computer and other office equipment.
• Manage time effectively.
• Provide excellent customer service and communicate clearly.
• Manage cash handling functions efficiently and accurately.
• Interact with zoo guests professionally and courteously.

Abilities

• Maintain confidentiality of client information.
• Work independently.
• Demonstrate a positive attitude and initiative.
• Organize and plan work activities to meet deadlines.
• Use resourcefulness and tact when dealing with upset customers.
• Accommodate changing work priorities.
• Follow and enforce Abilene Zoo rules, policies, and procedures.
• Establish and maintain cooperative working relationships.
• Embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Physical Demands

• Medium strength demand – lifting no more than 50 pounds; carrying up to 25 pounds.
• Physical tasks include standing, walking, lifting, carrying, pushing/pulling, fine dexterity, kneeling, crouching, bending, and twisting.

Pay

Hourly rate: $14.30 USD (min) to $17.16 USD (max)

Location: 2070 Zoo Ln, Abilene, Texas, United States of America