Zoo Society Billable 1 - Zoo Guest Services - PT

About the Role

Perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo under general supervision. Provide administrative support to the Guest Service Managers and Assistant Managers and direct zoo visitor traffic.

Responsibilities

• Greet and direct visitors to the Abilene Zoo and answer general questions.
• Provide administrative support for the Guest Service Managers and Assistant Managers.
• Assist with general customer service functions, including answering guest inquiries, giving directions, and providing information about zoo functions and activities.
• Process incoming and outgoing calls, register payments, reservation and visitation paperwork, equipment operation, and food preparation.
• Maintain, inspect, clean, take inventory, and follow policies and procedures for assigned equipment, areas, and surrounding spaces.
• Assist with guest surveys and other reports.
• Operate a City vehicle and/or motorized equipment (trains, gators, and golf carts) if over 18 years of age.
• May assist with other Guest Services operations.
• Perform other job-related duties and responsibilities as assigned.

Requirements

• Knowledge of administrative and office management principles, procedures, and practices.
• Basic math skills, including addition, subtraction, multiplication, division, and percentages.
• General customer service knowledge and safe operation of equipment/vehicles.
• Ability to operate a computer and other office equipment.
• Maintain confidentiality of client information.
• Work independently, demonstrate a positive attitude, and show initiative.
• Organize and plan work activities to meet deadlines.
• Use resourcefulness and tact when dealing with upset customers.
• Accommodate changing work priorities.
• Communicate concisely both orally and in writing to the public and staff.
• Follow and enforce Abilene Zoo rules, policies, and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values: Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member to accomplish the Division’s mission and treat team members with dignity, courtesy, and respect.

Qualifications

• High school diploma, GED, or in the process of obtaining either.
• This is an entry-level position, but preference may be given to individuals with previous customer service experience.
• Minimum 16 years of age; train operation requires staff to be at least 18 years old with a valid driver’s license.
• Food Handlers Permit required if preparing food.
• Must work a flexible schedule that may include nights, holidays, and weekends.
• Must be able to work in outdoor conditions and in extreme heat and cold.
• Bloodborne Pathogens and HazCom training required within 60 days of employment.

Physical Demands

The role involves medium physical demand, including lifting no more than 50 pounds and carrying up to 25 pounds. The following describes the frequency of physical tasks during a typical workday:

• Extensive (70-100% of the time): Standing, vision, hearing, talking.
• Moderate (30-60% of the time): Walking, lifting, carrying.
• Infrequent (10-20% of the time): Pushing/pulling, overhead work, fine dexterity, kneeling, crouching, bending, twisting.
• Almost Never (<10% of the time): Sitting, crawling, climbing, balancing.