Zoo Society Billable 1 - Zoo Guest Services - TE

About the Role

Under general supervision, perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provide administrative support to the Guest Service Managers and Assistant Managers, and direct Zoo visitor traffic.

Responsibilities

• Greet and direct visitors to the Abilene Zoo, answering general questions.
• Provide administrative support for the Guest Service Managers and Assistant Managers.
• Assist with general customer service functions, including answering guest inquiries, giving directions, and providing information on zoo functions and activities.
• Process incoming and outgoing calls, register payments, reservations, and visitation paperwork.
• Operate equipment and prepare food as needed.
• Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
• Assist with guest surveys and other reports.
• Operate City vehicles and/or motorized equipment (trains, ATVs, and golf carts) if over 18 years of age.
• Assist with other Guest Services operations as needed.

Knowledge, Skills, and Abilities

• Knowledge of administrative and office management principles, procedures, and practices.
• Basic math skills, including addition, subtraction, multiplication, division, and percentages.
• Skill to operate a computer and other office equipment.
• Ability to manage time effectively, provide excellent customer service, and communicate clearly.
• Ability to maintain confidentiality, work independently, and demonstrate a positive attitude and initiative.
• Ability to organize and plan work activities to meet deadlines, accommodate changing work priorities, and follow Abilene Zoo rules, policies, and procedures.

Qualifications

• High school diploma, GED, or in the process of obtaining either.
• Valid driver’s license, military waiver, or ability to obtain a license within 90 days (for train operation, must be at least 18 years old).
• Food Handler's Permit required if preparing food.
• Bloodborne Pathogens and HazCom training required within 60 days of employment.
• Must be at least 16 years of age.

Physical Demands

• Medium strength demand – lifting no more than 50 pounds; carrying up to 25 pounds.
• Physical demands include standing (extensive), walking (moderate), lifting (moderate), carrying (moderate), pushing/pulling (infrequent), and other tasks as outlined.

Work Environment

• Flexible work schedule, including nights, holidays, and weekends.
• Outdoor conditions, including extreme heat and cold.