Zone Manager - Exterior Services

About the role

Kellermeyer Bergensons Services (KBS) is a leading provider of facility services in North America, serving over 2 billion square feet of space daily. We are seeking a full-time, permanent Exterior Zone Manager to join our dynamic team in Dallas, TX.

Responsibilities

• Communicate frequently with customers to ensure high quality and service expectations are met.
• Proactively present and sell site enhancement ideas to customers.
• Proactively assist in resolving issues with customer service when needed.
• Conduct monthly Quality Site Assessments (QSAs) of service partners' work on clients' sites.
• Measure properties and coordinate with estimators for landscape estimates.
• Identify and communicate business development opportunities to Regional Operations Manager.
• Communicate weekly schedule to store managers and service partners.
• Conduct pre- and post-season site inspections.
• Cookordination new service partners to service clients in a designated territory.
• Pre-qualify service partners and negotiate contract terms.
• Sustain long-term relationships with service partners to ensure consistency of service to client.
• Provide instruction to service partners regarding client expectations.
• Communicate non-contract client requests and ensure work is scheduled in a timely manner.
• Communicate closely with office team and Regional Zone Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.).
• Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunities.
• Complete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.
• Communicate billing details to client and answer any questions.

Requirements

• Minimum of 3 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace.
• Prior experience working with subcontractors and performing landscape and snow removal operations.
• Ability to communicate from any location and be available to travel to each of their territory's areas with a high degree of flexibility.
• Excellent communication skills, both written and verbal, both internal and external communication.
• Ability to network with industry and trade contacts within the marketplace.
• Proficiency in or knowledge of using a variety of computer software applications, including Microsoft Excel, Word, PowerPoint and Outlook.
• Proficiency at estimating all services provided.
• Proficiency at service pricing.
• Proficiency at billing completed work.