Zone Manager

Position Summary

The Zone Manager will partner with and assist the Assistant Manager and General Manager in the operation of store(s) through leadership, managing, training, coaching and mentoring fellow associates to deliver a first-class customer experience relative to service and in-store execution.

Position Requirements

• Demonstrated selling experience in a fast paced, service-oriented retail setting: excellent understanding of the company standards, processes, policies and practices.
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes, policies and practices.
• Demonstrated ability to provide supervisory guidance to a team and instill trust.
• Supervisory work; significant interpersonal relationship skills.
• Must be able to perform a 45-hour minimal weekly work schedule.

Duties And Responsibilities

• Exceed First Class Service standards and behavior with every customer, business partners and peers.
• Perform all register/cash handling/Loss Prevention functions in accordance with Standard Operating Procedures.
• Facilitate opening and closing procedures for all stores.
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures.
• Ensure store merchandising standards are consistently executed per the company guidelines.
• Career Development Coordinate and monitor staffing levels to maximize sales and service potential.
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events.
• Direct, coach, and train Associates in their daily job assignments.
• Represent and support the company by fostering strong business relationships within the airport community.
• Contribute feedback on Associate reviews and provide input on Associate counseling.

Qualifications

• High school diploma or equivalency required.
• Ability to work various shifts in a 7/365 day team oriented environment.
• Excellent customer service skills and ability to communicate effectively using the English language.
• Strong interpersonal/organizational skills with ability to motivate others.
• Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously.
• Proficiency required in reading, writing, mathematics, cash handling/reporting.
• Computer literacy and working knowledge of MS Office preferred.
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements.
• Standing for long periods of time and the ability to work in environments with varying temperatures.
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift Availability

• Day Shift (Preferred)
• Night Shift (Preferred)

Experience

• Supervisery: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Service

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures.
• Train and perform all register/cash handling/Loss Prevention functions as outlined in the Standard Operating Procedures.
• Operations Facilitate opening and closing of stores.
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions.
• Ensure store merchandising standards are consistently executed per the company guidelines.
• Career Development Coordinate and monitor staffing levels to maximize sales and service potential.
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events.
• Direct, coach, and train Associates in their daily job assignments.
• Represent and support the company by fostering strong business relationships within the airport community.
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM.
• Contribute feedback on Associate reviews and provide input on Associate counseling.