Zone Manager

Service

• Model Company Service standards and behaviors with every customer
• Efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/Loss Prevention functions as outlined in the Standard Operating Procedures
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Cook up and execute merchandising standards per the company guidelines
• Coordinate, monitor, and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and escalate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts

Financial/Business

• Achieve sales goals by adhering to company performance metrics
• Implement promotional programs
• Execute special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling