Zonal Program Manager Federal Real Estate Services

About the role

The Zonal Program Manager provides senior-level leadership for the execution of support services within an assigned geographic zone, ensuring consistent contract performance, effective coordination across stakeholders, and responsive support to the customer's priorities.

Responsibilities

• Serve as the primary point of contact and provide leadership, oversight, and timely resolution of program, task order, and project issues across the assigned zone.
• Provide day-to-day management of zonal operations, Transaction Managers and Brokers, including workload balancing, staffing coordination, performance oversight, and continuity of support across multiple lease acquisition and related real estate projects.
• Oversee contract performance for assigned portfolios of work to help ensure services are delivered in accordance with contract task order requirements, GSA policies, GLS Max procedures, and established schedules.
• Cook up with leasing specialists, project teams, subcontractors, customer agencies, and other stakeholders to support effective planning, issue escalation, decision-making, and successful project execution.
• Monitor task order progress, milestones, deliverables, and performance metrics; identify risks, trends, or resource constraints; and implement or recommend corrective actions as needed.
• Ensure timely and accurate submission of required reports, status updates, deliverables, and other contract documentation, and maintain records in accordance with GSA requirements.
• Support quality assurance and compliance efforts by reviewing work products, reinforcing standard processes, and helping ensure consistency, completeness, and responsiveness across the zone.
• Lead or participate in kickoff meetings, performance reviews, program management meetings, and other customer engagements to communicate status, priorities, issues, and recommended solutions.
• Provide guidance, mentoring, and operational support to assigned staff and designated points of contact to promote effective execution, customer service, and adherence to contract requirements.
• Identify opportunities for process improvement, enhanced coordination, and strategic management of zonal portfolios to improve performance, responsiveness, and customer outcomes.

Requirements

• Must have experience leading and coordinating complex programs, portfolios, task orders, or projects in a commercial real estate and/or government leasing environment.
• Must have working knowledge of the GSA lease acquisition process, applicable lease contract documents, and related policies, procedures, and operational requirements.
• Must be able to serve as an empowered point of contact with the authority to make decisions, resolve issues, and coordinate resources on behalf of The Building People.
• Must be able to manage multiple concurrent efforts, establish priorities, and maintain schedule, quality, and customer service across an assigned zone.
• Must possess strong leadership, communication, and stakeholder management skills, including the ability to coordinate effectively with Government officials, customer agencies, subcontractors, and internal teams.
• Must be able to identify performance issues, project risks, and resource constraints, and develop or recommend practical corrective actions in a timely manner.
• Must have experience reviewing program status, deliverables, and reporting requirements to help ensure compliance, consistency, and responsivenes.