Zipline Guide
Omni Hotels & Resorts · Hot Springs, VA · 2 wk ago
Management$170/hrFull-time
Overview
The Zipline Guide will have excellent communication, customer service skills, organizational and leadership skills and be comfortable working at heights of 200+ feet.
Responsibilities
- Demonstrate strong customer service skills.
- Assist desk staff with check in process, waivers and storing belongings.
- Greet guests and give an introductory orientation talk.
- Inspect, repair as needed and prepare guide equipment, guest equipment, and Canopy Tour course daily.
- Complete Daily Operations Check List and Report and Equipment Use Log.
- Complete Near Misses/Incidents when pertinent.
- Inform Canopy Tour director of any maintenance needs on the course.
- Guide groups of up to 8 guests on the Canopy Tour, and demonstrate proficiency in the multitude of skills required to guide.
- Ensure that all procedures covered in the Guide Training Manual are followed.
- Respond when necessary to evacuate participants from the course.
- Provide a friendly and welcoming atmosphere for Canopy Tour guests.
- Assist in operating the Williwaw Dual Racing Zip.
- Maintain current First Aid/CPR certification (required of all guides).
Qualifications
- Must be able to stand for 8+ hours per day.
- Comfortable working in extreme weather conditions.
- CPR and First Aid certification is desired.
- Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.
- Current First Aid/CPR certification required.