YSIC Regional Coordinator

Job Summary

The Regional Coordinator is responsible for organizing daily crisis response activities, managing information flow across regional teams, supporting documentation quality and consistency, ensuring families are connected quickly and effectively to services, acting as a clear communication hub for all CCORS regions and as liaison with Crisis Connections.

Position Type/Expected Hours of Work

This is a full-time position with expected hours of work Monday through Friday, 8:30am-5pm. Occasional evening and weekend work may be required as job duties demand.

What you'll get from working at The Y

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with 12% employer contributions after 2 years of services - see Y Retirement for more information
• Other Savings plans available upon hire
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part-time staff, 50% for full-time staff.
• Direct care staff in the Social Impact Center receive monthly personal Wellness days in addition to existing PTO and Paid Holiday benefits
• Some benefits only available to full-time staff

Hiring Range

Hiring Range: $23.00/hr - $27.50/hr

Responsibilities

• Aid with assigned region’s on-call schedule in collaboration with leadership
• Update schedule in Rainbow Health weekly and as needed with changes
• Carefully coordinate the day-to-day flow of referrals
• Support and work “Hold the Phone” shifts for CCORS staff 1-2 days/week
• Answer calls from 8am-6pm Mon-Fri to support the needs of your team and families in active crisis
• Coordinate between all regional teams identifying assigned roles for each staff including downloaded referrals for the NDAs
• Create a Microsoft Teams chat for the on-call team(s) of the day
• Maintain communication with all 3 teams throughout the day
• Field questions from staff about dispatches
• Assist DORs with the NDA team as needed per their shared schedules
• Enter initial referral documentation in Credible for assigned region’s cases, which includes new referral notes, referral file uploaded, diagnosis, insurance, engagement outcome, etc.
• Liaison role with Crisis Connections
• Answer and support staff when there are questions, redirected calls, etc.
• Weekly review of assigned regional team’s Credible client profile details to monitor for missing information and ensure team/staff are appropriately assigned
• Notify assigned regional team’s leadership of missing or erroneous information/documentation and the staff assigned for them to follow up
• Attend and actively engage in consultation during assigned regional team’s weekly triage meetings

Qualifications

• Two or more years’ experience and training in a crisis response social services supporting youth and families
• Ability to work independently and within a team approach
• Strong communication skills both written and verbal
• Strong professional and organizational skills with attention to details, timeliness and follow-through
• Experience working with complex data and maintaining databases
• Knowledge of HIPAA privacy guidelines as well as maintaining and protecting all confidential information
• Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)

Preferrred Qualifications

• Ability to speak any language in addition to English may be helpful

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

Our Values

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence

About the Y

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.