Youth Therapeutic Residence Program Manager

About the role

Seaford House Therapeutic Residence is seeking a Program Manager Lead to manage a therapeutic residential program serving young people with behavioral and emotional needs.

Responsibilities

• Build and sustain a safe, structured, trauma-informed therapeutic environment.
• Coach and develop program leaders and frontline teams.
• Align clinical and residential practices around individualized youth needs.
• Use data, incident trends, and outcomes to improve quality and reduce risk.
• Strengthen collaboration with families, funders, regulators, schools, courts, providers, and community partners.
• Lead People and Culture: Recruit, supervise, evaluate, coach, and develop Youth Advocate Supervisors, the Clinical Team Leader, and other assigned staff; promote communication, accountability, teamwork, and professional growth.
• Integrated Care: Coordinate clinical, residential, educational, medical, recreational, and case management services so that programming is consistent, individualized, and responsive to youth needs.
• Program Operations: Oversee daily operations, staffing patterns, scheduling, referrals, admissions, census, utilization, facility needs, resources, and contract performance.
• Safety and Crisis Leadership: Support staff during crises; review serious incidents, restraints, unauthorized absences, police involvement, contraband concerns, and other significant events; ensure timely documentation, communication, reporting, and follow-up.
• Quality and Compliance: Maintain readiness for licensing and accreditation; oversee incident reports, corrective action plans, records, required training, certifications, audits, and regulatory or contractual reporting.
• Performance Improvement: Monitor program data, incident trends, youth feedback, engagement, and outcomes; identify opportunities and implement practical improvements that strengthen safety, stability, and service quality.
• Community Partnership: Build productive relationships with families, funders, regulators, schools, courts, providers, law enforcement, and other stakeholders.
• Mission Support: Participate in agency meetings, committees, court proceedings, and community activities, and step into direct service when needed.

Requirements

• Master's degree in Social Work, Counseling, Psychology, Human Services Administration, Public Administration, or a related field required.
• Clinical licensure preferred.
• Five (5) or more years of experience working with adolescents, child welfare-involved youth, youth with behavioral or emotional challenges, or youth in residential treatment settings preferred.
• Previous supervisory or management experience required.
• Experience managing residential, behavioral health, child welfare, juvenile justice, or youth-serving programs strongly preferred.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have reliable transportation and a valid driver's license that meets the requirements of the agency's insurance carrier.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit.
• The employee must occasionally lift and/or move up to 50 pounds.