Youth Intervention Supervisor

About the role

The Youth Intervention Program Supervisor at Catholic Charities of the Diocese of Rochester, Steuben/Livingston is responsible for overseeing the day-to-day operations of the youth intervention program. This position requires a strong background in social work, psychology, or a related field, with a minimum of 3-5 years of experience working with at-risk youth and adolescents.

Responsibilities

• Provide direct supervision, coaching, and support to youth intervention specialists, current and retired law enforcement mentors, and support staff.
• Conduct regular supervision meetings, performance evaluations, and staff development activities.
• Aid staff in crisis intervention, conflict resolution, and case consultation.
• Ensure staff maintain professional boundaries, ethical standards, and trauma-informed practices.
• Support employee retention and foster a positive team environment.
• Staff Supervision
• Assist with high-risk or complex youth cases as needed.
• Provide crisis intervention and de-escalation support for youth experiencing emotional or behavioral challenges.
• Support family engagement and collaborative problem-solving with caregivers.
• Ensure individualized service plans address academic, behavioral, social, and emotional needs.
• Youth & Family Support
• Build and maintain partnerships with school districts, probation officers, social services, mental health providers, and community organizations.
• Participate in school meetings, multidisciplinary team meetings, and community coalitions.
• Advocate for youth and families to access appropriate educational and community resources.
• Data & Compliance
• Maintain accurate documentation and compliance with HIPAA and agency policies.
• Prepare reports for leadership, funding sources, and community stakeholders.
• Monitor attendance records, case documentation, incident reports, and service delivery data.
• Completes other duties as assigned.

Qualifications

• Education: Master’s degree in social work, Psychology, Human Services, Criminal Justice, Education, or related field required.
• Credentials: LMSW preferred.
• Experience: Minimum of 3–5 years of experience working with at-risk youth, adolescents, or family intervention services. Prior supervisory or leadership experience preferred.
• Knowledge: Knowledge of truancy prevention, adolescent development, behavioral interventions, trauma-informed care, and community resources.
• Skills: Strong crisis management, communication, and organizational skills. Ability to work collaboratively with schools, families, and multidisciplinary teams.

Preferred Skills & Competencies

• Experience with restorative practices and positive youth development models.
• Understanding of educational systems, attendance policies, and juvenile justice systems.
• Ability to engage resistant or high-risk youth and families.
• Strong documentation and case management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Cultural competence and ability to work with diverse populations.

Additional Qualifications

• Ability to prioritize assignments, plan, and complete work projects with minimal direction.
• Exceptional time management skills and ability to effectively meet deadlines.
• Excellent verbal/written skills.
• Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations.
• Ability to maintain confidentiality and handle confidential information with discretion.
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies.
• Ability to work in a cooperative and helpful manner with all individuals.
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Ability to work evening or occasional weekend hours.
• Ability to respond to crisis situations and travel within the service area.