Youth Coach

About the role

The Youth Coach is responsible for ensuring a positive customer experience, delivering great member service, Private Training, and achieving Supplement revenue. The position requires a minimum of one day on the weekend on either Saturday, Sunday, or a combination of both days.

Responsibilities

• Sell and conduct Private & Small Group Training with Youth Members.
• Assist youth members and encourage member involvement in private training.
• Ensure accurate administration of client programs, including dotFIT programs, supplement purchases, measurement tracking, and workout programs.
• Arrive on time, prepared, and attentive for training appointments.
• Assist in all revenue-generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, and workshops.
• Sell training sessions.
• Execute an effective prospecting strategy, conduct guest tours, and complete sales as needed through the Turn-Over process.
• Responsible for achieving personal monthly revenue objectives set forth by the Company with regards to Private Coaching and Supplements.
• Achieve all minimum standards set forth (sessions, PT, and supplement sales).
• Perform “Starter Sessions” and prospecting activities.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.
• Be a brand ambassador of UFC Gym and its “Train Different” philosophy.
• Bring T.R.A.I.N (Timely, Ready, Aware, Inspiring, Noble) to life.
• Conduct safe and effective private training sessions.
• Maintain the organization and neat presentation of the fitness floor and training spaces.
• Adhere to meal and rest break periods and must clock in and out for all shift times.
• Follow all policies and procedures regarding payment transactions.
• Follow all guidelines in the UFC Gym Employee Handbook.
• Document daily workouts for liability (adherence to national certification standards).
• Be knowledgeable of club facility and services.
• Adhere to agreed-upon schedule set forth by the Fitness Manager.
• Participate in daily 1-1 Check-in Meeting with Fitness Manager and bi-monthly meetings.

Organization Relationships

The Youth Coach will report directly to the Fitness Manager. Duties require interaction with all club members and team members.

Required Qualifications

• Multi-year experience instructing and working with youth and youth programs.
• Ability to guide and educate youth and parents on all related programs and expectations.
• In-depth knowledge of Private Training techniques from assessment to program design.
• Possess a working knowledge of the dotFIT program and software.
• Must be able to adjust and operate all Fitness Equipment.
• Knowledge of company policies, practices, and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills.
• Able to generate, maintain, and demonstrate a friendly, enthusiastic, and positive attitude.
• Possess a strong customer service focus.
• Respond professionally to requests and inquiries from guests, members, and staff.
• Understands and follows oral and written instructions.
• Communicates clearly and concisely.
• Possesses strong organizational skills.
• Understands basic record-keeping practices and procedures.
• Demonstrates the ability to organize and prioritize multiple tasks.
• Experience operating office equipment such as computers, calculators, fax, and photocopiers.
• Must be computer proficient with basic skills in Word and Excel.
• Ability to work, set up, and execute successful weekends.
• Extroverted, self-motivated, customer service-minded.
• Adhere to meal and rest break periods and must clock in and out for all shift times.
• Current dotFIT certification.
• Current CPR/AED certification.
• Certification from an organization recognized by UFC Gym.
• High school diploma or general education degree (GED).
• 4-year degree in a related field recognized by UFC Gym (preferred).
• Current USA Wrestling Copper Certified (for wrestling coaches).
• Minimum of six months of related experience (preferred).

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand. Physical effort required for daily duties includes lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Must be able to frequently lift and/or move up to 45+ pounds.