Youth Care Coordinator (Experienced-Community Based)- OhioRise: Cleveland, OH ($1000 Sign-On Bonus!)

OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year.

About the role

The selected candidate will conduct in-person visits, including home visits, potential visits to schools, residential treatment facilities, hospitals, and other agencies.

Work schedule start and end times may vary. A typical day may begin anywhere from 8 AM – 11 AM and end between 4 – 7 PM. The ideal candidate must be flexible and willing to adjust their hours to meet community needs. Training will be mostly in-office during the first 3 months of hire.

Starting at $22 an hour. A $1000 sign-on bonus is available for candidates who meet the experience, qualifications, and education requirements.

Responsibilities

• Demonstrate the values and guiding principles of Our Promise each and every day, performing with the highest standards of excellence, integrity, and ethics.
• Provide intensive or moderate care coordination services to assigned clients (children and young adults up to age 21 with severe and persistent mental health issues).
• Develop and maintain a service relationship with assigned clients, family, caregivers, child, and family team members to provide them support as appropriate.
• Provide structured service planning and care coordination using High-Fidelity Wraparound practices; develop and monitor the child and family-centered care plan to ensure that services are delivered in accordance with the plan.
• Serve as a liaison to coordinate, make referrals, or arrange for appropriate community resources when needed; act as an advocate for the client and family as needed.
• Complete all assigned training, including training regarding cultural and trauma-informed care competency, within three months of hire and annually thereafter.
• Accurately and promptly document and maintain the confidentiality of client and family interactions, including legal, financial, and clinical documentation within agency guidelines.
• Identify urgent, unsafe, and crisis situations and escalate to supervisor.
• Attend and participate in agency/team/clinical meetings, including mandatory trainings and treatment coordination.
• Maintain ongoing frequent contact with other assigned OhioGuidestone professionals, parents, or outside agency professionals assigned to the case.
• Facilitate discharge planning and/or transition activities as required.
• Promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
• Exhibit positivity, flexibility, and a willingness to take on new responsibilities as requested or required.

Requirements

• Must have an appropriate education/experience combination:
  • High school diploma or equivalent and 3+ years of experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care; or
  • Associate’s or Bachelor’s Degree and 2+ years of experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care; or
  • Master’s Degree and 1+ year of experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care.
• Demonstrated ability to work with children and young adults (through age 19) with severe and persistent mental health issues.
• Ability to demonstrate competency in behavioral health skills, including:
  • Understanding of human behavior, mental illness, and impact on functioning and behavior;
  • Understanding how to engage a mentally ill person, concepts of recovery/resiliency;
  • Understanding of the mental health system; de-escalation techniques.
• Mission-driven; strong desire to make an impact.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people.
• Flexible; able to work days, evenings, and/or weekends as needed to meet the needs of clients.
• Strong organizational skills; able to handle multiple priorities with strict attention to detail.
• Ability to maintain relevant, timely documentation as required.
• Computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records.
• Able to provide services in the community and client homes, and throughout the community, which may include facilities with multiple levels of care provision. While some duties may be completed remotely, this position involves regular office-based duties and travel throughout the county and will vary according to client need.

Physical Demands

Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Ability to lift up to 25 pounds.
• Ability to perform job responsibilities in facilities with multiple levels and without elevator or mechanical transportation.
• Operate a computer and keyboard.

Working Conditions

Working conditions described are representative of those that must be met by an employee while performing the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Benefits

• Stable non-profit organization with a 160+ year track record.
• Clear career ladder for development path in various roles.
• Opportunity to earn monthly bonus (select clinical/therapist and BHS roles only).
• Competitive medical benefits, including a low-premium medical plan option for employee or employee + children.
• Free CEU trainings.
• 10 paid holidays (some are exchangeable).
• Flexible work schedules to support work/life balance.
• Flexible work opportunities to support varying career paths, job roles, intern-to-hire, and locations.
• 401(k) with employer match option.
• Employment Assistance Program (EAP).
• Mileage reimbursement.
• Free licensure supervision.
• Recognition and rewards.

OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.