Youth Care Coordinator - 0007W - Mon-Fri 9AM-5PM Flexible

Make an impact at WellLife Network, one of New York’s largest nonprofit health and human services organizations. Join a team dedicated to compassion, inclusion, and excellence—helping individuals and families thrive every day.

About the role

As a Youth Care Coordinator, you will establish supportive relationships with youth (ages 5–21) and their families who have significant behavioral and/or physical health conditions to assist them in achieving improved overall health and social functioning.

Responsibilities

• Demonstrate knowledge of childhood psychiatric disorders, chronic medical conditions, and complex trauma.
• Conduct outreach activities through various methods and engage individuals with chronic medical conditions, mental health disorders, and/or substance use disorders, often co-occurring.
• Conduct initial and ongoing comprehensive assessments (CANS-NY, Complex Trauma Assessment, Comprehensive Assessment, etc.) to determine strengths and identified needs.
• Prepare and revise care plans to reflect member needs and personal goals with a focus on maintaining health and wellness.
• Maintain contact with members at least monthly, providing telephonic and/or face-to-face outreach, engagement, and comprehensive service planning in the field.
• Advocate for and support members to ensure access to resources necessary to support wellness/self-management and decrease frequency of emergency room visits and inpatient hospital admissions.
• Monitor and coordinate all care for members, including access and maintenance of medical insurance, linkage to treatment providers, and community resources.
• Collaborate with community providers as part of a multi-disciplinary team to ensure goal-directed care planning.
• Conduct crisis intervention when needed and follow up accordingly.
• Maintain detailed, timely, and accurate record keeping in an electronic medical record.
• Coordinate with Program Coordinator/Supervisor and health home outreach team in a timely manner to ensure accurate caseload status (including enrollments, closures, and screen outs).
• Complete all required monthly documentation to ensure continuity of engaged members’ medical insurance and accurate billing.
• Work as part of a care management team, attend and participate in team meetings to provide feedback and share resource information relating to member needs, issues, and concerns.
• Report and coordinate daily office and field schedules with other members of the team and Program Coordinator/Supervisor, as well as document schedules for the office manager.
• Offer resources and serve as a consultant to all team members on medical, psychosocial, substance use issues, and social service needs.
• Provide HHSC YCM services to youth in Suffolk County as assigned, with the possibility of assignments in Nassau County.
• Attend periodic trainings to enhance skill level and maintain DOH/HHSC training requirements.
• Participate in regularly scheduled individual supervision to address concerns/issues and improve skill development.
• Participate in weekly High Risk Review meetings (as appropriate) to address member concerns and monitor high-risk behaviors, linkages to supports, and member/family needs.
• Participate in monthly Youth Care Management meetings to address agency policy updates, HHCM policy updates, paperwork, billing, trainings, and resources.
• Be responsible for agency vehicles, including upkeep, documentation, and gas card when assigned.
• Be responsible for agency cell phone, laptop, and associated items.
• Follow program guidelines as outlined in the personnel manual.
• Report to program administration any issues and/or concerns on a regular/as-needed basis while working in the field.
• Responsible for having access to an insured, personal vehicle; track and submit mileage.
• Other duties as assigned.

Benefits

• Competitive hourly rate based on experience.
• Robust benefits: medical, dental, vision, and 401k retirement plan (with matching).
• Paid time off, holidays, and personal days.
• Free and low-cost gym and wellness access and support.
• Ongoing professional development and career advancement opportunities.
• Direct impact on the lives of youth and their families.
• Collaborative team environment that values your contributions.

Requirements

• Bachelor of Arts or Science degree with two years of relevant experience (e.g., care coordination, youth and families), or a license as a Registered Nurse with two years of relevant experience, or a Master’s degree with one year of experience.
• Must maintain CANS-NY certification.
• Must maintain a valid driver’s license.
• Access to an insured, personal vehicle.