Youth Care Coordinator - 0007S - Mon-Fri 9AM-5PM

About the role

Make an Impact. At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence—helping individuals and families thrive every day.

Position Summary: The Youth Care Coordinator establishes supportive relationships with youth (ages 5 – 21) and their families who have significant behavioral and/or physical health conditions in order to assist them in achieving improved overall health and social functioning.

Responsibilities

• Demonstrate knowledge of childhood psychiatric disorders, chronic medical conditions, and complex trauma.
• Conduct outreach activities through various methods and engage individuals with chronic medical conditions, mental health disorders, and/or substance‑use disorders, often co‑occurring.
• Conduct initial and ongoing comprehensive assessments (CANS‑NY, Complex Trauma Assessment, Comprehensive Assessment, etc.) to determine strengths and identified needs.
• Prepare and revise care plans to reflect member needs and personal goals with a focus on maintaining health and wellness.
• Maintain contact with members at least monthly, providing telephonic and/or face‑to‑face outreach, engagement, and comprehensive service planning in the field.
• Advocate for and support members to ensure access to resources necessary to support wellness/self‑management and decrease frequency of emergency‑room visits and inpatient hospital admissions.
• Monitor and coordinate all care for members, including access and maintenance of medical insurance, linkage to treatment providers and community resources.
• Collaborate with community providers as part of a multi‑disciplinary team to ensure goal‑directed care planning.
• Conduct crisis intervention when needed and follow up accordingly.
• Maintain detailed, timely, and accurate record keeping in an electronic medical record.
• Coordinate with the Program Coordinator/Supervisor and health‑home outreach team to ensure accurate caseload status (enrollments, closures, screen‑outs).
• Complete all required monthly documentation to ensure continuity of members’ medical insurance and accurate billing.
• Work as part of a care‑management team, attend and participate in team meetings to provide feedback and share resource information.
• Report and coordinate daily office and field schedules with team members and the Program Coordinator/Supervisor, and document the schedule for the office manager.
• Offer resources and serve as a consultant to team members on medical/psychosocial/substance‑use issues and social‑service needs.
• Provide HHSC YCM services to youth in all of Suffolk County (with possible assignments in Nassau County).
• Attend periodic trainings to meet DOH/HHSC training requirements.
• Participate in regularly scheduled individual supervision, weekly High‑Risk Review meetings, and monthly Youth Care Management meetings.
• Be responsible for agency vehicle upkeep, documentation, and gas card when assigned.
• Be responsible for agency cell phone, laptop, and associated items.
• Follow program guidelines as outlined in the personnel manual.
• Report issues or concerns to program administration regularly or as needed while working in the field.
• Maintain access to an insured personal vehicle and track/submit mileage.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree (Arts or Science) with two years of relevant experience (e.g., care coordination, youth and families), or a Registered Nurse license with two years of relevant experience, or a Master’s degree with one year of relevant experience.
• Must maintain CANS‑NY certification.
• Must maintain a valid driver’s license.

Compensation

Competitive hourly rate based on experience.

Benefits

• Medical, dental, vision coverage.
• 401(k) retirement plan with matching contributions.
• Paid time off, holidays, and personal days.
• Wellness program offering free and low‑cost gym and wellness access.
• Ongoing professional development and career advancement opportunities.
• Direct impact on the lives of youth and their families within a supportive, collaborative team environment.