Senior Youth Care Coordinator - 10059 - Mon-Fri 9AM-5PM

About WellLife Network

WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top‑rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well‑being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high‑quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.

Position Summary

Reports to the Program Coordinator(s) of the Youth Care Management program. In addition to providing Care Coordination services to an abridged caseload, the Senior Youth Care Coordinator works as part of the administrative team to oversee the operations of the Youth Care Management program. The Senior Youth Care Coordinator is responsible for implementing and maintaining policies and procedures, maintaining operations and clinical functions of the program as well as directly supervising a team of Youth Care Coordinators.

Essential Accountabilities

• Maintain all duties and responsibilities of a Youth Care Coordinator, including managing a modified caseload (see YCC Job Description).
• Supervise a team of 3 – 5 Youth Care Coordinators.
• Review submission of all documentation in client charts (including progress notes, intake assessments, annual updates and discharge documents) for all team members, ensuring timeliness per health‑home deadlines and quality of services provided.
• Maintain a working knowledge of team caseloads, Health Home policies and procedures, and Health Home systems and platforms.
• Train new staff members in all areas of program policy, health‑home requirements/deadlines, and submission of documents into the EMR.
• Attend intakes/home visits with team members as needed to ensure staff safety, provide guidance for new staff, or offer consultation as requested.
• Act as consultant for team members, providing information on community resources, social‑welfare programs, and other relevant information.
• Address client concerns and/or grievances that cannot be resolved directly with the Youth Care Coordinator.
• Attend and participate in administrative meetings as scheduled.
• Attend individual supervision with the Program Coordinator(s) to discuss needs, concerns, and supervisory‑skill development.
• Attend periodic trainings, webinars, and meetings to enhance skill levels and stay abreast of system changes.
• Co‑facilitate monthly Youth Care Management meetings to address agency policy updates, HHCM policy updates, paperwork, billing, trainings, resources, etc.
• Obtain and maintain CANS‑NY Assessment Certification (Supervisory staff must achieve ≥ 80 % on the certification test).
• Implement and maintain program policies and procedures.
• Responsible for revenue monitoring and reporting.
• Implement and monitor Performance Improvement Plans.
• Provide leadership with systemic and programmatic design insights.
• Review all referrals and eligibility determinations.
• Assure maintenance of eligibility documentation.
• Work closely with Program Coordinators to address staff issues and ensure smooth implementation of program policy.
• Be responsible for agency vehicles, including upkeep, documentation, and gas card when assigned.
• Be responsible for agency cell phone, laptop, and associated items.
• Follow program guidelines as outlined in the personnel manual.
• Report to program administration any issues or concerns on a regular or as‑needed basis while working in the field.
• Maintain access to an insured personal vehicle; track and submit mileage.
• Assist Program Coordinator(s) with additional departmental tasks as needed.
• Other duties as assigned.

Qualifications

• Preferred: Licensed master’s‑level Human Services professional with experience working with youth and their families.
• Preferred: Experience with the Health Home Serving Children program, Health Home systems, care coordination, and strong leadership, communication, and program‑development skills.
• Minimum: Bachelor of Arts or Science degree with two years of relevant experience; or a Registered Nurse license with two years of relevant experience; or a master’s degree with one year of experience.
• Must obtain and maintain CANS‑NY Certification.
• Valid NYS driver’s license and access to a vehicle.
• Excellent communication skills.