Young Adult Navigator, Supportive Services (52914)

Essential Duties And Responsibilities

• Conduct initial intake and comprehensive needs assessments for tenants and tenants’ families’ needs, focusing on the whole family as well as each individual member's needs.
• Ensure all tenants receive transitional support at time of move-in, including education on neighborhood amenities and how to navigate their new living environment.
• In collaboration with tenants, develop ongoing, person-centered service plans for the family.
• Conduct 1-on-1 sessions with tenants to ensure successful completion of service plan goals; empower tenants to utilize their strengths to meet any barriers to goal completion.
• Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed.
• Aid tenants in obtaining and maintaining all government benefits for which they may qualify, conducting advocacy as needed.
• Work with tenants to ensure adherence to physical and behavioral health medication.
• Collaborate with other programmatic team members to support activities related to life skills building and education and employment efforts.
• Prepare and maintain up to date records and tenant files, outcomes, including tenants' personal and eligibility information, records of services provided, and all relevant correspondence.
• Document all interactions with tenants in database and complete reports as required.
• Provide conflict resolution, crisis intervention, and crisis de-escalation, as needed.
• Supply referrals to additional community supports including facilitating housing placement (for tenants who would like to move on to a more independent setting); conduct follow-up on all referrals.
• Support the tenant’s services team’s efforts developing tenant engagement and community building, and social, recreational, and educational opportunities.
• Maintain a strong supportive relationship with tenants through consistent communication via phone, text, e-mail, and in-person meetings.
• Participate in individual supervision, team meetings, and case conferences to ensure a holistic approach to service delivery across program departments.
• Develop and maintain strong relationships with key stakeholders including local organizations and partners to enhance the program and services.

Competencies

• Dynamic, able to multi-task, problem solve, and work independently.
• Team player and willing to work with a diverse population.
• Trained in child development, mandated reporting, and family dynamics.
• Trained in harm reduction and housing first services approaches.
• Experience with evidence-based practices and/or evidence-informed services including, but not limited to: Positive Youth Development, Recovery-Oriented/Trauma-Informed Case Management, Critical Time Intervention.
• Ability to problem solve and work independently.
• Must be able to travel and work evening and weekend hours.
• Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds.

Qualifications

• Bachelor’s Degree in social work, psychology, or related human services field required.
• At least 3 years of relevant social service experience, particularly with support for young adults.