Community Services - Navigator

About the role

Open Sky Community Services is an organization dedicated to providing innovative, evidence-based practices that positively impact communities across Central Massachusetts and beyond. We are committed to anti-racism, inclusion, diversity, racial equity, and justice for all.

Responsibilities

• Develop a Support Plan with the member that guides services in a way that is consistent and supportive of other existing comprehensive care plans.
• Complete all Assessments and Support Plans according to prescribed timelines and specifications.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including employment and education entities, Care Coordination entities, Emergency Service Providers, outpatient clinics, and others.
• Work collaboratively with medical and behavioral health providers to obtain any active comprehensive care plans that the member may have.
• Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources.
• Participate in an On-Call rotation.

Requirements

• A High School Diploma, GED, or equivalent, required.
• A valid Driver’s License with an acceptable driving history and reliable, insured transportation, required.
• A minimum of 2 years’ experience working with or having lived experience with homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
• Excellent communication, documentation, time management, and organizational skills, required.

Qualifications

• Valid Driver’s License with acceptable driving history and reliable, insured transportation, required.

Skills

• Excellent communication skills.
• Time management and organizational skills.

Benefits

• Excellent Supervision (Individual and Group).
• Professional Development and Training Opportunities.
• Generous paid time off plan starting at 29 days in the first year, increasing to 32 days in the second year and up to 43 days (over 8 weeks) in total.
• Tuition Reimbursement Program for higher education.
• Medical, Dental, and Vision Insurance with Prescription Plan.
• 403b Retirement Plan with Employer Match.
• Life Insurance (100% Employer-Paid).
• Eligible for the Public Student Loan Forgiveness Program.

Pay

Open Sky is proud to be an industry leader in pay and benefits. Details are provided in the Benefits section above.

Schedule

Details regarding the schedule are not specified in the job posting, but typically such roles often involve regular hours and may require flexibility to meet the needs of clients.