Client Services Navigator - Community Services

About the role

The Client Services Navigator-Community Services provides universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services. Client Services Navigators work with the department’s Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA’s eligible client base. They are responsible for following up on all referrals as well as providing ongoing, outcome-oriented case management.

Responsibilities

• Provide universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services.
• Work with the department’s Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA’s eligible client base.
• Follow up on all referrals and provide ongoing, outcome-oriented case management.
• Utilize TVCCA’s Tribeware case management software and become knowledgeable of the Results Oriented Management Accountability (ROMA) as well as the Human Services Infrastructure service model.

Requirements

• Bachelor’s Degree plus two years of related work experience, or Associates Degree plus four years of related work experience, or High School Diploma and five years related work experience.
• Experience providing strength-base case management services to singles and families.
• Demonstrate a history of working with minimal supervision in a mature manner.
• Excellent computer skills (Microsoft Office Suite, Excel, Access and Publisher).
• Strong communication skills, bi-lingual preferred.
• Possess a valid driver’s license and daily access to a reliable and insured motor vehicle.

Qualifications

• Must be able to pass a background check.

Skills

• Knowledge of TVCCA’s Tribeware case management software.
• Understanding of Results Oriented Management Accountability (ROMA) and the Human Services Infrastructure service model.

Benefits

• 403B Retirement Plan
• Medical, Dental, Vision, Life & Accidental Death benefits, short-term disability, long-term disability and voluntary benefits
• 13 paid Holidays, vacation/sick time

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Full-time position.