Yorba Linda - Full Time Receptionist

At SEV Laser, we pride ourselves on being a leader in the laser hair removal industry, committed to delivering exceptional results and an outstanding experience for our clients. With a focus on advanced technology and personalized care, we provide a range of aesthetic services that empower individuals to feel confident in their skin. Our team is made up of skilled professionals who are passionate about what they do. We cultivate a supportive and collaborative work environment where creativity and innovation are encouraged. We believe that our employees are our greatest asset, and we invest in their growth through ongoing training and development opportunities.

SEV Laser has 70+ locations nationwide and is currently expanding, offering amazing career opportunities for our staff in leadership.

About the Role

Our Front Desk Receptionists are passionate about the beauty industry, ensuring clients look good and feel welcomed and appreciated when in our offices. If beauty and customer relations are your passion, this role will be a great fit!

Responsibilities

• Client Experience & Front Desk Operations
  • Warmly greet every client entering and exiting the clinic
  • Manage check-in, check-out, and payment processes
  • Provide accurate information about treatments, packages, retail, and promotions
  • Address client questions professionally and courteously
  • Maintain confidentiality and uphold SEV service standards
• Sales & Service Promotion
  • Actively promote services, memberships, and retail products
  • Identify client needs and recommend appropriate treatments or upgrades
  • Support clinic sales goals through product knowledge and engagement
  • Maintain up-to-date familiarity with pricing and promotions
• Scheduling & Administrative Support
  • Accurately book, modify, and cancel appointments
  • Answer phone calls with elevated phone etiquette
  • Respond to emails and voicemails promptly
  • Utilize booking and client-management systems efficiently
  • Support scheduling flow and operational updates
• Office & Treatment Room Support
  • Open and close clinic per Standard Operating Procedures
  • Maintain a clean, stocked, organized front desk and lobby
  • Assist with transitional cleaning of treatment rooms as needed
  • Monitor inventory and notify management when supplies run low
• Training & Team Support
  • Participate in required service and sales training
  • Model SEV service standards and professionalism
  • Support onboarding of new team members
  • Contribute positively to team culture

Requirements

• Previous experience in a receptionist or customer service role is preferred
• Strong sales skills with a proven track record of meeting or exceeding targets
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in Zenoti scheduling software is preferred
• A positive attitude and a passion for the beauty and wellness industry
• Comfortable using computer systems and booking platforms
• Reliable, punctual, and consistent attendance
• Ability to work independently
• Weekend availability required

Working Conditions

• Fast-paced, client-facing environment
• Standing for extended periods
• Frequent interaction with clients and team members
• Exposure to office equipment and cleaning supplies

Schedule

• Must be available to work up to 4 days per week, including weekends
• Must be available to work from 9:30 AM – 7:30 PM each day

Pay

The pay range for this role is $17 – $19 USD per hour (Yorba Linda, CA). Position pays a competitive hourly rate plus commission on sales.

Benefits

• Sick Pay
• Medical, Dental & Vision Insurance (Full-Time Employees)
• 401(k) Plan – Eligible Immediately
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Pet Insurance & Additional Voluntary Benefits
• Employee Discounts on SEV Laser Services
• Supportive Leadership & Real Growth Opportunities as We Scale