Yearbook Support Specialist

What You'll Do

• Provide excellent customer support to school clients, yearbook advisors, and field representatives
• Respond to customer and internal requests through email, phone, and Microsoft Teams
• Support yearbook design software and online platforms
• Set up yearbook projects, user accounts, contracts, and renewals
• Review submissions, corrections, approvals, and production materials
• Affiliate with proofing covers, sales materials, and yearbook content
• Affiliate with portrait uploads, cover designs, and other yearbook-related needs
• Communicate important production updates and deadlines
• Investigate issues, identify solutions, and help prevent future problems
• Organize and prioritize tasks to meet production schedules

What We're Looking For

• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Customer-focused mindset with a positive attitude
• Comfortable learning and navigating new software systems
• Strong problem-solving and critical-thinking skills
• Ability to stay organized while managing multiple priorities
• Ability to work calmly and efficiently in a fast-paced environment
• Team player with strong interpersonal skills
• Ability to adapt and learn quickly

Preferred Experience

• Customer service experience
• Technical support experience
• Experience working with web-based software platforms
• Experience supporting schools, clients, or production workflows