Year-Round Retail Store Specialist (Part-Time w/ Perks & PTO)

About the Role

The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Key Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Work Environment

Work primarily in a climate controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift. Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis. Overnight and weekend assignments may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• 30% Associate Discount
• Wellbeing Time & Care.com Access
• Generous Paid Time Off (Sick Time Pay, Vacation, and Holiday Pay)
• Comprehensive Health & Wellness (Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage)
• Flexible Spending Account (FSA)
• Short-Term Disability (for Full Time Associates)
• Accolade Care (personalized healthcare support and navigation)
• Tuition Reimbursement (for Full Time Associates)
• Profit Sharing Bonus
• 401K
• OSJL Vacations & Various Discounts at Partner Companies
• Eligible for Referral Bonus