Yardi Administrator (REMOTE)

Basis Industrial is seeking a Yardi Systems Administrator to support and optimize the company’s Yardi system and various modules. This full‑time remote role serves as the primary point of contact for Yardi support and collaborates with cross‑functional teams to maintain reliable systems, troubleshoot, provide end‑user support, improve workflows, and build custom reports and dashboards.

Responsibilities

• Serve as the primary day‑to‑day administrator of the Yardi platform.
• Manage and resolve Yardi support tickets submitted by internal users.
• Monitor system performance, configure, and optimize Yardi and related property‑management systems.
• Manage user access, security roles, property setup, and provide help‑desk support for all departments and employees.
• Escalate complex issues to Yardi and third‑party vendors as needed, tracking progress through resolution.
• Deliver system training, onboarding, and ongoing user support to ensure successful adoption of the software and best practices.
• Analyze real estate data, occupancy trends, rental performance, and financial reports to support business decision‑making.
• Develop and maintain custom reports, dashboards, and automation using business‑intelligence tools.
• Coordinate testing, implementation, and rollout of new Yardi features, modules, and updates.
• Administer and support Yardi Voyager and company‑utilized modules, including configuration, security, workflows, and system settings.
• Maintain Yardi entity/property setup, chart of accounts, financial report structures/trees, and other system‑level configurations.
• Support and troubleshoot integrations, interfaces, imports/exports, and data feeds between Yardi and banking, payment, reporting, and other third‑party systems.
• Develop and maintain Yardi reports, YSR reports, dashboards, data extracts, and other reporting solutions.
• Assist accounting during month‑end and year‑end close by troubleshooting system, posting, reporting, and reconciliation issues.
• Maintain system documentation, configuration records, procedures, and user guides.
• Partner with Accounting, Property Management, Asset Management, and other departments to translate business requirements into Yardi solutions.
• Troubleshoot system issues and recommend technology solutions to improve user experience.
• Gather feedback from internal users and identify opportunities for system enhancements and process improvements.

Qualifications

• Bachelor’s degree in Real Estate, Computer Science, Business Analytics, or a related field.
• 5+ years of experience working with Yardi Voyager in an administrative role.
• Strong understanding of commercial property management and associated workflows.
• Experience troubleshooting software issues and supporting end users.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication skills and the ability to manage multiple projects simultaneously with accuracy.

Company Overview

Basis Industrial is a vertically integrated real‑estate owner and operator. The day‑to‑day activities are run by COO Nisha Patel and CEO/Managing Partner Anthony Scavo. Industry veterans Stephen Garchik, Jay Massirman, and Daniel Weinstein serve as partners and sit on the investment committee, together bringing over 100 years of combined real‑estate development and management experience. Basis currently owns more than 10 million square feet of self‑storage and multi‑tenant industrial real estate, with an additional 2–3 million square feet expected by the end of 2026. Active markets include Florida, Pennsylvania, New Jersey, New York, Texas, Atlanta, Los Angeles, Alabama, Massachusetts, Michigan, and select urban markets nationwide.