Yard Supervisor

Transdev in Boston, MA is seeking a Yard Supervisor to oversee operations at the Washington, Freeport, and Readville yards. This role ensures quality transportation service is efficiently delivered to customers through both field and office assignments.

Responsibilities

• Ensure "World Class Service" is provided to customers, offering hands-on assistance and information.
• Guarantee schedule compliance and assist in timely yard departures to improve on-time performance.
• Make spontaneous decisions regarding bus assignments in the yard.
• Monitor and review pre-trip inspections to ensure vehicle safety and compliance.
• Dispatch replacement buses/drivers for vehicles involved in accidents or incidents, as well as for special services.
• Assign manifests and document assignments manually and in the specified computer system.
• Assist DriveCam Manager and Supervisors by coaching drivers in response to video-recorded unsafe driving events.
• Supervise and instruct drivers regarding safety, service, and scheduling.
• Ensure all routes are covered using appropriate vehicles, personnel, equipment, and information.
• Optimize the use of company operating systems for monitoring, dispatching, and improving on-street service.
• Monitor and enforce compliance with State and Federal regulations, Company policy, contractual obligations, and Collective Bargaining Agreements.
• Maintain a safe environment for service operations.
• Investigate accidents, unusual occurrences, and complaints to file appropriate reports and provide future direction.
• Generate accurate operational records for reporting and analysis, developing reports on a weekly, monthly, and as-needed basis.
• Ensure employees' fitness for duty.
• Reduce the use of overtime.
• Oversee the safety of the yard and Transdev Services property.
• Coordinate with Maintenance personnel to ensure efficient bus allocation to meet service requirements.
• Perform day-to-day dispatch services from the yard and various field locations, monitoring a two-way radio and responding to problems and emergencies.
• Collaborate with fellow supervisors, dispatchers, Boston Public Schools Department of Transportation, and all Transdev personnel.
• Perform other duties as assigned by the Assistant General/Operations Manager.
• Directly supervise drivers, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Qualifications

• A high school diploma or equivalent, such as a G.E.D.
• College coursework preferred.
• Two (2) years of passenger transit-related experience and/or supervisory experience.
• Valid driver’s license and a satisfactory motor vehicle record.
• Must be at least 21 years old.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Excellent verbal and written communication skills, including the ability to write simple correspondence and reports.
• Ability to effectively present information one-on-one and in small group settings.
• Detail-oriented, well-organized, and possess effective time management skills.
• Basic computer skills; experience with Word, Excel, internet, email, and/or database software preferred.
• Ability to read a map and knowledge of the service area.
• Ability to work as part of a team and interact professionally with internal and external customers at all levels.
• Demonstrated poise, tact, diplomacy, good judgment, and discretion.
• Proven customer service and interpersonal skills with attention to detail.
• Ability to adapt and remain flexible in a fast-paced environment, including adapting to changing situations and listening to feedback.
• Ability to use a multi-line phone system and handle multiple tasks concurrently.

Physical Requirements

• Work in environments exposed to varying temperature, weather, and humidity conditions, both outside and inside, sometimes alone and in remote locations.
• Occasionally stand, stoop, squat, walk for extended periods, bend, kneel, or crouch to access files or equipment stored at ground level.
• Use hands and fingers to handle small parts and push buttons; climb ladders and stairs using hands, arms, legs, and feet.
• Sit or stand for extended periods (up to 6-8 hours per day); frequently walk long distances on potentially sloped, slippery, or uneven surfaces.
• Close vision, distance vision, peripheral vision, depth perception, night vision, and the ability to adjust focus.
• Lift up to 50 lbs.
• Withstand heavy traffic areas while performing job duties; tolerate exposure to dust, vehicle fumes, and noise.
• Frequent exposure to moving mechanical parts; occasional exposure to fumes or airborne particles.
• Moderate noise level in the work environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws.

Pay

$28.79 per hour (Union Collective Bargaining Agreement Payscale).

Benefits

• Vacation: Up to 20 paid vacation days, based on years of service.
• Sick days: 5 days.
• Holidays: 14 paid holidays (12 standard and 2 floating).
• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Life insurance.
• Short-term and long-term disability.

Benefits may vary depending on location policy.