Yard Customer Service I

About the Role

The primary responsibility of this position is to assist customers with orders and loading of their vehicles. The role requires alertness, adherence to safety practices, and the ability to safely operate heavy machinery and power vehicles such as forklifts. The position involves standing and walking for extended periods, working outdoors in varying weather conditions, and stocking lumber products of various weights and sizes.

Responsibilities

• Customer Service
  • Assisting customers with orders
  • Directing customer traffic to appropriate areas
  • Filling customer orders in a timely manner
  • Solving customer issues, problems, and concerns
  • Reading and understanding invoices and order tags
  • Traffic control of the main parking lot and yard
  • Proper use of a two-way radio to communicate in the yard
• Stocking
  • Stocking lumber and other products to appropriate areas or racks
  • Clearing aisles and bays of wrapping material and packing bands
• Safety
  • Maintaining safe working practices at all times
  • Safely operating forklifts for loading, stocking, and building orders
  • Safely operating machinery such as arm saws and table saws
  • Safely using tools such as box cutters, tin snips, and tape measures
  • Using gloves, goggles, ear protection, and other PPE when appropriate
• Other Duties
  • Using return slips for customer returns
  • Using order stickers to label orders and special orders, including returns
  • Using cut sheets and other forms such as farmload pull sheets when appropriate
  • Performing other tasks as assigned by your supervisor or management

Physical Requirements

• Sit or stand for 8 hours per day
• Use hands to load and unload material
• Vision abilities required include close and distant vision
• Noise level in the work environment is usually loud to moderate
• Occasional exposure to moving mechanical parts and vehicles
• Must be able to lift and carry 60 lbs occasionally; must be able to push or pull 60+ lbs
• Occasionally must reach with arms and hands, climb, or balance
• All mobility motions are required occasionally for indoor and outdoor environments (standing, walking, sitting, stooping, kneeling, crouching, crawling, squatting, and climbing)
• Range of motion and physical activity occurring randomly

This job description does not imply these are the only duties to be performed. You may be required to follow other job-related instructions and perform additional duties as requested by your supervisor or management.