Y-Haven Intake Manager

About the role

Y-Haven provides temporary housing and drug and alcohol treatment to adults in Cuyahoga County who are most in need. Formed in 1993 by the YMCA of Greater Cleveland, Y-Haven has helped thousands recover from addiction, secure permanent housing, and re-build their lives. Y-Haven offers healing and hope. The Y-Haven Intake Manager provides both direct clinical service and operational leadership for Y-Haven’s intake and continuing recovery functions. Operating in a hybrid model, this role dedicates 1/3 (33%) of available time to direct clinical service and 2/3 (67%) to intake coordination and team management. The Intake Manager directly supervises three Intake / Continuing Recovery (ICR) Specialists, driving recruitment efforts across Y-Haven’s programs while developing Y-Haven’s Continuing Recovery track and laying the groundwork for expanded outpatient services for non-residents.

Responsibilities

• Provide direct reimbursable clinical services (33% of work week): conduct intake screenings, comprehensive diagnostic assessments, and orientations for new residents admitted to Y-Haven, Open Door, and Rising Hope; provide case management services to prospective residents preparing for admission; identify and address comorbid conditions including chronic physical illness and mental health concerns; coordinate with the Clinical Director on all critical clinical issues; provide IOP or Continuing Care group facilitation on a limited, as-needed basis.
• Intake Coordination & Growth (67%): lead and coordinate the Intake & Continuing Care Team to achieve KPIs, including meeting census goal of 90% occupancy; oversee and implement insurance pre-authorization process for incoming clients, ensuring compliance and efficiency; drive intake growth with a focus on recruiting clients from non-treatment organizations such as shelters, social service organizations, hospitals, diversion centers, and community programs; manage the intake hotline assuring calls and emails are answered and returned in a timely manner; oversee outreach and screening by Intake Team engaging potential clients wherever they are located - including emergency shelters, detox units, street locations, jails, prisons, and hospitals; expand Y-Haven’s Continuing Recovery track for former residents, including laying groundwork for expanded outpatient services for non-residents; establish and maintain collaborative relationships with shelters, hospitals, social service organizations, and community programs that serve prospective and former residents.
• Supervisory & Leadership: directly supervise three Intake and Continuing Recovery (ICR) Specialists, providing mentoring, training, accountability, performance feedback, and professional development; train ICR Specialists thoroughly in Clarity software and permanent housing navigation tools and best practices; supervise interns assigned to the intake and continuing recovery functions; participate in and lead quality assurance activities and committee work; participate in daily team meetings, in-service trainings, and coordination meetings; conduct new staff interviewing activities as needed.
• Administrative: assure Intake team maintains accurate and thorough records for all clients served in the AWARDS electronic health record, including timely progress notes; ensure timely and accurate use of Clarity software by Intake team for housing navigation and client tracking; supply data for and reports on intake, census, and continuing recovery outcomes; ensure all intake documentation and insurance pre-authorization records are completed accurately and on time.
• Program & Organizational: model and communicate the YMCA’s core values of caring, honesty, respect, and responsibility in all interactions with clients, volunteers, and staff; follow all established policies and procedures, including safety practices and personnel policies; participate in and support association events and fundraising activities; maintain a clean and orderly work environment; fulfill all mandated reporter obligations: follow the child abuse and neglect reporting process, complete required reporting forms, notify appropriate supervisors, Risk Management, and Human Resources; other duties as assigned by supervisor.

Qualifications

• Education & Experience: Master’s Degree in Social Work, Psychology, or a related field required (or current enrollment in a Master’s program); minimum of 3 years’ experience in the social service field, with successful experience in intake, screening, assessment, and supervision strongly preferred; extensive knowledge of issues affecting individuals experiencing homelessness, chemical dependency, and mental illness; demonstrated experience with or ability to learn Clarity software and housing navigation frameworks; experience with insurance pre-authorization processes preferred.
• Professional Certifications: LICDC, LPCC, or LISW required; CPR, First Aid, and AED certifications required within 30 days of hire.

Benefits

• Free membership to your local