Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
Listening to customer needs, providing tailored solutions that align with their preferences and requirements
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self Motivation
• Communication
• Resilience
• Critical Thinking Problem Solving
• Professional Integrity

Pay

Base Pay: $17.05
Total Target Compensation (Base Pay plus Targeted Commission): $24.74

Benefits

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Culture

At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.

Comcast Business

Comcast Business today announced the expansion of its long-standing Dedicated Internet solution, providing symmetrical speeds, a guaranteed network uptime Service Level Agreement (SLA), and proactive network monitoring to a million more businesses across the country – all delivered over its advanced network.

Xfinity’s Most Sustainable Packaging Yet, Made in the USA

We designed our latest hardware packaging solution with conservation at its core. From design and manufacturing to shipping and recycling, we made sure to minimize our environmental impact.

Xfinity Mobile Launches New Premium Unlimited Plan with Gig Speeds; Customers Save Over Half Compared to the Big Three

The new plan includes 4K UHD streaming, more WiFi hotspot data, advanced spam call protection, and the option to upgrade your phone twice a year. Customers with two Premium Unlimited lines will cut their bill in half during the first year compared to similar plans from the big three cellular companies.

Retail Sales in Action

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