Retail Sales Consultant

Essential Functions

• Greet and engage with customers in a friendly and professional manner.
• Assist customers with equipment exchanges, upgrades, and troubleshooting ensuring compatibility and functionality.
• Educate customers about our products and services including features, benefits, and pricing plans while assessing customer needs and leveraging product demonstrations.
• Consistently meet and exceed sales targets by effectively promoting our products via in-store or outbound calling strategies.
• Process transactions accurately using our point-of-sale system.
• Achieve upsell and retention targets by recommending additional services and utilizing retention strategies.
• Facilitate bill payments and account inquiries using our point-of-sale system, ensuring seamless transactions and providing assistance with billing-related inquiries.
• Assist with inventory management, merchandising, and maintaining a clean and organized retail environment.
• Collaborate with team members and management to achieve store goals and objectives.
• Assist in day-to-day store operations including but not limited to opening, closing, inventory procedures, security, merchandising, and balancing in/out of cash drawers.

Special Knowledge, Skills And Abilities

• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the testing program.
• Structured Interview(s).

Work Environment

• Physical Demands - Ability to identify and distinguish colors. Ability to lift and carry boxes of telephone equipment, reports, etc. Ability to stand for long periods of time. Indoor work in a retail environment. Requires standing for the greater part of the day. Work tours may include weekday, weekend, holiday and evening work. Subject to occasional overtime and relief work at other stores, including on other islands.