Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
Listening to customer needs, providing tailored solutions that align with their preferences and requirements
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Communication
• Critical Thinking Problem Solving
• Resilience
• Professional Integrity

Pay

Base Pay: $18.00
Total Target Compensation (Base Pay plus Targeted Commission): $25.69

Schedule

Flexible schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.