Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Listening to customer needs, providing tailored solutions that align with their preferences and requirements
• Meting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
• Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
• Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Communication
• Critical Thinking Problem Solving
• Resilience
• Professional Integrity

Benefits

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Pay

Base Pay: $17.05
Total Target Compensation (Base Pay plus Targeted Commission): $24.74

Schedule

Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Hear from our people

At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.

Culture

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Comcast Business

• Expanded Dedicated Internet solution offering symmetrical speeds, a guaranteed network uptime SLA, and proactive network monitoring to a million more businesses across the country – all delivered over its advanced network.

Xfinity’s Most Sustainable Packaging Yet, Made in the USA

• Designed with conservation at its core, from design and manufacturing to shipping and recycling.

Xfinity Mobile Launches New Premium Unlimited Plan with Gig Speeds; Customers Save Over Half Compared to the Big Three

• New plan includes 4K UHD streaming, more WiFi hotspot data, advanced spam call protection, and the option to upgrade their phone twice a year.

Retail Sales in Action

Talent Community Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.

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