Xfinity Retail Sales Consultant

Job Summary

$25.69+ Hourly – Salary is $18.00/hour Base + Targeted Commission

About the role

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

Who We Are

Great Places to Work has named Comcast NBCUniversal one of its '100 Best Companies to Work For' For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List

Job Description

• Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Meting goals and metrics.
• Contributing to a fun and competitive environment!

What You Will Need To Have

• A high school diploma or equivalent.
• Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience.
• Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s).
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Perks And Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services & employee discounts
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Operating Principles

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Salary Base Pay

$18.00

Total Target Compensation (Base Pay plus Targeted Commission)

$25.69

Our Sales Compensation Programs

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years