Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

• Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Meting goals and metrics
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.

Requirements

• High School Diploma or equivalent
• Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
• Ability to work full time, flexible schedule which includes evenings, weekends, holidays, variable schedule
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly

Qualifications

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Resilience
• Critical Thinking Problem Solving
• Communication
• Professional Integrity

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Resilience
• Critical Thinking Problem Solving
• Communication
• Professional Integrity

Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar-to-dollar matching

Pay

$25.69+ Hourly (Pay is $18/hr. + Targeted Commission)

Schedule

Full time, flexible schedule which includes evenings, weekends, holidays, variable schedule.